Assistant Shift Manager - VLT - Full Time

Description The primary responsibility of the Assistant VLT Shift Manager is to oversee day-to-day operations of VLT Operations employees of their assigned shift with specialized attention to employee engagement, guest service, protection of company assets, and ensuring staff duties are performed. All duties are to be performed in accordance with departmental and property policies, practices, and procedures. Schedule In this role, your shift will vary and change (will not be a set 1st/2nd/3rd shift role) Principal Duties & Responsibilities Use strategies to engage employees, foster a positive work environment, gather and resolve employee issues, and retain top performersMaintain ongoing communication with employees to share information and listen to feedback.Effectively develop and mentor hourly employees to support employees’ career goals and to ensure all departmental standards and goals are understood and metDeliver a level of guest service which is consistent with the company’s and property’s core service standardsManage team expectations, ensuring compliance with departmental and company policiesProvide instruction, training and implementation of service and other company programs to staffResearch and resolve guest and / or employee issues effectively and professionallyManage, organize, and complete assigned projects with attention to detail within the established deadlineDelegate job duties and tasks to employee’s utilizing SHOW as the basis for guest engagementEnsure inventory of all company equipment and sensitive keys during shift are maintained and accounted forProtect the confidentiality of company files and documents under immediate controlAssist the Shift Manager with management of human resource responsibilities to include training, issuing discipline and ensure the proper documentation of all actions taken for assigned staff members Requirements Performs other job-related duties as requested. Proof of eligibility to work in the United States Education High School Diploma or GED RequiredBachelor's Degree Preferred Work Experience 2+ Years of Prior Relevant Experience in a customer service environment Required Additional Requirements Previous money handling experience PreferredPrior management experience PreferredPrevious experience working in a similar setting Preferred Knowledge, Skills And Abilities Excellent customer service skillsExcellent communication skillsAbility to communicate professionally with upper managementInterpersonal skills to effectively communicate with all business contactsAbility to effectively communicate in English, in both oral and written formsWorking knowledge of gaming regulationsAbility to lead & mentor a teamAbility to manage individual staff and work teams effectively, fairly, consistently and in accordance with established company principles / policies / procedures / guidelines