Assistant Shift Manager - VLT - Full Time

About the role

The Assistant VLT Shift Manager oversees day-to-day operations of VLT Operations employees on their assigned shift, focusing on employee engagement, guest service, protection of company assets, and ensuring staff duties are performed in accordance with departmental and property policies, practices, and procedures.

Schedule

Shift will vary and change; this is not a set 1st/2nd/3rd shift role.

Responsibilities

• Use strategies to engage employees, foster a positive work environment, gather and resolve employee issues, and retain top performers.
• Maintain ongoing communication with employees to share information and listen to feedback.
• Effectively develop and mentor hourly employees to support their career goals and ensure all departmental standards and goals are understood and met.
• Deliver guest service consistent with the company’s and property’s core service standards.
• Manage team expectations, ensuring compliance with departmental and company policies.
• Provide instruction, training, and implementation of service and other company programs to staff.
• Research and resolve guest and/or employee issues effectively and professionally.
• Manage, organize, and complete assigned projects with attention to detail within established deadlines.
• Delegate job duties and tasks to employees, using SHOW as the basis for guest engagement.
• Ensure inventory of all company equipment and sensitive keys during shift are maintained and accounted for.
• Protect the confidentiality of company files and documents under immediate control.
• Assist the Shift Manager with human resource responsibilities, including training, issuing discipline, and ensuring proper documentation of all actions taken for assigned staff members.
• Perform other job-related duties as requested.

Requirements

• Proof of eligibility to work in the United States.
• High School Diploma or GED (required).
• Bachelor’s Degree (preferred).
• 2+ years of prior relevant experience in a customer service environment (required).
• Previous money handling experience (preferred).
• Prior management experience (preferred).
• Previous experience working in a similar setting (preferred).

Skills

• Excellent customer service skills.
• Excellent communication skills, including the ability to communicate professionally with upper management.
• Strong interpersonal skills to effectively communicate with all business contacts.
• Ability to communicate effectively in English, both orally and in writing.
• Working knowledge of gaming regulations.
• Ability to lead and mentor a team.
• Ability to manage individual staff and work teams effectively, fairly, and consistently in accordance with established company principles, policies, procedures, and guidelines.