Assistant Service Supervisor

About the role

The Assistant Service Supervisor takes initiative to maintain a luxurious appearance of the property and a safe environment. While mentoring Service Teammates, the role involves performing service duties, demonstrating complete knowledge of all equipment and appliances, expressing interest in accepting management functions from the Service Supervisor, and helping to create and develop relationships with vendors.

Responsibilities

• Assist Service Supervisor and Property Director in hiring, inspecting, counseling and promoting, staffing levels as directed by the Regional Director
• Actively promote safety initiatives and a safe working environment to help educate Teammates on performing their roles in a safe and productive manner
• Regularly inspect all common areas, building systems continually, and report and train Teammates on issues and correct as needed
• Assist with scheduling service requests for Service Teammates to ensure requests are entered in appropriate data system(s)
• Responsible for 24‑hour emergency maintenance for on‑call rotations and provide reliable and timely service
• Electrical, plumbing, carpentry, masonry and painting on a continuous basis
• Repairing and treating structures such as showers, sinks, appliances, doors/cabinets, walls and building exteriors as needed
• Assist with training Teammates on how to properly complete tasks according to Crown Residential procedures and policies through interactive training and mentorship
• Prepare and inspect apartments for move‑in readiness after becoming vacant
• Assist performing preventative maintenance for pools, parking lots, common areas, and building exteriors, etc.
• Report liability hazards, are hazards and or policy violations to Service Supervisor, Property Director, or Regional Director when appropriate
• Monitor inventory of equipment, supplies, and tools while actively reassuring all items are in a safe and secure location
• Respond to all service requests in a timely manner to ensure resident satisfaction
• Perform all service in compliance with Crown Residential policies and procedures by being knowledgeable with and adhere to all applicable Fair Housing Laws
• Monitor building systems with particular attention to electrical and fire safety
• Ensure that all work is performed according to Crown Residential procedures and standards
• Make recommendations and modifications regarding property performance, business needs, and safety issues
• Make sure common areas are consistently clean, well serviced, and safe
• Perform all scheduled work on time and properly
• Coordinate special projects as directed
• Any other tasks assigned or directed

Requirements

• High school diploma or equivalent
• EPA Section 608 HVAC Type I
• Preferred: Bachelor or Teammates degree
• EPA/CFC and CPO certifications
• North American Technician Excellence (NATE) Heating, ventilation, air conditioning, and refrigeration certification (HVAC)
• Minimum of 1‑2 years’ previous experience in a maintenance role
• Previous multi‑family, hospitality community experience

Skills

• Excellent customer service skill when talking to residents about service requests
• Ability to prioritize multiple tasks, follow‑up, and follow through
• Attend all required Crown Residential Company maintenance trainings
• Ability to effectively work in a team setting
• Ability to defuse and correct a negative experience into a positive interaction with a resident, vendor and teammates alike
• Possess and practice exceptional safety skills while on the job
• Highly motivated with a positive attitude
• Professional appearance and demeanor
• Valid Driver’s License and reliable transportation

Pay

Employees in this position are paid an hourly pay rate, on a bi‑weekly basis, and are eligible to receive overtime pay.

Schedule

Ability to work a schedule during normal working hours and that may be other than Monday‑Friday, 8‑5. Work in excess of 40 hours per week is likely. Ability to work on the weekends.