Assistant Service Manager- Rochester Region

About the role

The Assistant Service Manager supports the Service Manager with running the Teller line in their assigned branch. This role operates as a Teller at an advanced level, providing and modeling quality customer service.

Responsibilities

• Supports the Service Manager in managing the Teller line.
• Provides and models quality customer service by being friendly and courteous while answering customers' questions.
• Makes recommendations based on a wide range of competitive banking options.
• Assists with coaching and training of Teller staff.
• Trains new Teller staff members on fraud and risk management.

Requirements

• Able to perform all functions of a Teller independently.
• High level of organizational skills to assist with coordination of daily work tasks with Teller personnel.
• Attention to detail in performing more advanced duties with regards to branch operations.
• Ability to assist with coaching and training of Teller staff members.
• Includes product knowledge, technical proficiency, and the CNB referral program.

Qualifications

• High school diploma or equivalent.
• Experience in a customer service role preferred.
• Strong organizational and attention to detail skills.
• Ability to train and mentor others.

Skills

• Customer service skills.
• Organizational skills.
• Attention to detail.
• Training and mentoring skills.

Benefits

• Medical, dental, vision insurance.
• Flexible Spending Account (FSA).
• Health Savings Account (HSA).
• Paid holidays, vacation, and sick time.
• Retirement benefits including a 401(k), Profit Sharing, and Employee Stock Ownership Plan (ESOP).
• Training and development opportunities.
• Tuition assistance.
• Community-focused volunteer opportunities.
• Award-winning wellness program.
• Banking perks and discount programs.

Pay

$22/hr.

Schedule

Full-time position.