Assistant Service Manager

About Us

A#1 Air is a company with hard-working teams dedicated to continued success, offering ongoing training and unmatched rewards such as full benefits and a matching 401(k). We are fun, family-oriented, ambitious, and driven, valuing personal and professional growth as much as business growth.

About the Role

We are seeking a dedicated and skilled Assistant Service Manager to oversee the daily operations of our service team. The ideal candidate will ensure the efficiency of service technicians and the fleet department, with a strong background in customer relations, warranty and billing claims, sales, and team mentorship.

Responsibilities

• Conduct weekly training with your team
• Run callbacks with team members to demonstrate in-field solutions
• Be available for your team during working hours
• Document jobsite analysis information per job
• Perform unscheduled jobsite inspections
• Pick up overflow service calls as needed
• Ensure proper vehicle care and stock for your team
• Conduct quarterly performance reviews for your team
• Handle other tasks to maintain efficient department operations
• Ensure technician licenses and certificates are up to date
• Utilize software programs effectively
• Prepare quotations for recommended work
• Communicate updates to customers and other managers
• Set and meet performance goals
• Implement and enforce company safety protocols
• Maintain a strong focus on customer satisfaction through prompt and professional service delivery
• Work after hours, weekends, and public holidays with short or no notice

Requirements

• 2+ years of proven experience in a management role
• Strong organizational leadership skills to lead and grow a team of technicians
• 2+ years of sales experience
• Ability to properly train and diagnose equipment
• Great attitude, high energy, great communication, and sales-driven personality
• Strong computer skills
• Preferred: Service Titan Experience
• Preferred: HVAC knowledge
• Preferred: Plumbing knowledge

Pay

$65,000+, depending on experience

Schedule

• Monday - Friday
• In-office
• After-hours, weekends, and public holidays as needed with short or no notice

Benefits

• Medical, Prescription, Dental, and Vision Insurance
• Disability and Term Life Insurance
• Matching 401(k)
• Paid Holidays
• Paid Time Off (PTO)

Candidates must successfully pass a drug test and background check.