Assistant Service Manager

About Us

At Willard Heating and Cooling, we have hard-working teams dedicated to the company's continued success and reward employees well for their contributions. We prioritize our employees and welcome you to the family through ongoing training and unmatched rewards, including full benefits and a matching 401(k).

We're fun, family-oriented, ambitious, and driven! We value our team members and believe you are the key ingredient to our success. When you grow, we grow. We support personal and professional growth equally and encourage it at every step.

About the Role

We are seeking a dedicated and skilled Assistant Service Manager to oversee the daily operations of our service team. The ideal candidate will oversee the efficiencies of the service technicians and fleet department, with a strong background in customer relations, warranty and billing claims, sales, and mentoring a high-performing team.

This role requires hands-on experience, excellent problem-solving skills, and the ability to manage a team effectively to ensure its continued success and growth.

Responsibilities

• Conduct weekly training with your team
• Run callbacks with team members to demonstrate in-field solutions
• Be available for your team; if they are working, so are you
• Document jobsite analysis information per job
• Perform unscheduled jobsite inspections
• Pick up overflow service calls as needed
• Ensure proper vehicle care and stock for your team
• Conduct quarterly performance reviews for your team
• Handle other tasks and responsibilities to maintain efficient department operations
• Ensure technician licenses and certificates are renewed and up to date
• Utilize software programs effectively with sufficient knowledge
• Prepare quotations for recommended work
• Communicate and provide updates to customers and other managers
• Set and meet performance goals
• Implement and enforce company safety protocols
• Maintain a strong focus on customer satisfaction through prompt and professional service delivery
• Ability to work after hours, over weekends, and on public holidays with short or no notice

Requirements

• 2+ years of proven experience in a management role
• Strong organizational leadership skills to lead and grow a team of technicians
• 2+ years of sales experience
• Ability to properly train and diagnose equipment
• Great attitude, high energy, excellent communication, and a sales-driven personality
• Strong computer skills
• Preferred: Service Titan experience
• HVAC knowledge
• Plumbing knowledge

Pay

$65,000+, depending on experience.

Schedule

• Monday - Friday
• In-office location
• Ability to work after hours, over weekends, and on public holidays with short or no notice

Benefits

• Medical, prescription, dental, and vision insurance
• Disability and term life insurance
• Matching 401(k)
• Paid holidays
• Paid Time Off (PTO)

Candidates must successfully pass a drug test and background check.