Assistant Service Manager – Power Systems

About the role

Ensure that all team members conduct all assigned work in a safe manner, adhering to all applicable safety, environmental, and contamination control policies, procedures and regulations. Wears and enforces wearing proper personal protective equipment.

Responsibilities

• Assist the Service Manager to manage the Ring Power Service Department in such a manner that both the company and its customers receive the maximum return on their investment.
• Confers with the Service Manager and other administrative personnel to review achievements and discuss required changes in goals or objectives resulting from current status and conditions.
• Works together with Product Support Group and New Machine Sales to ensure the highest level of customer satisfaction is achieved.
• Indirectly supervises employees on the team.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Ensures the Service Department stays profitable and offers the best possible product support to our customers.
• Controls direct expenses, expense hours, and new machine service and policy allowance warranties.
• Aids in the creation of Standard Operating Procedures to achieve goals and improve safe and efficient operations.
• Provides training on processes and implements measurements to monitor progress and adherence to procedures.
• Performs other duties as assigned.

Essential Job Competencies

• Safety: Fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace. Champions safe work practices, ensuring all actions prioritize the well-being of self and others.
• Managing Change: Demonstrates support for innovation and for organizational changes needed to improve the organization’s effectiveness. Helps individuals and groups manage the anxiety associated with significant change. Establishes processes to manage the orderly implementation of change.
• Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others have a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoid surprises.
• Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven and maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work.
• Taking Initiative: Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Make difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.
• Credibility: Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitment. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual and follows instructions, policies, and procedures.

Job Specific Skills

• Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources.
• Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace.

Information Gathering

• Checks all appropriate sources in identifying the information needed for analysis and decision making.
• Uses skillful methods in obtaining high quality relevant information.
• Checks work to ensure accuracy and completeness.
• Compares observations or finished work to what is expected to find inconsistencies.
• Clearly documents sources and organizes the information according to the research needs.

Managing Change

• Demonstrates support for innovation and for organizational changes needed to improve the organization’s effectiveness.
• Helps individuals and groups manage the anxiety associated with significant change.
• Establishes processes to manage the orderly implementation of change.

Communication

• Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood.
• Uses feedback to verify effective and accurate communication has occurred.
• Ensures that others have a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoid surprises.

Results Oriented

• Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations.
• Remains focused, does not get bogged down in unnecessary detail.
• Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events.
• Driven and maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work.

Taking Initiative

• Takes appropriate action to resolve issues without requiring direction.
• Sets out others involved in a situation to learn their perspectives.
• Makes difficult decisions in a timely manner.
• Is willing to make decisions in difficult or ambiguous situations, when time is critical.
• Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.

Credibility

• Demonstrated concern to be responsible, reliable, and trustworthy.
• Maintains commitment.
• Respects the confidentiality of information or concerns shared by others.
• Is honest and forthright with people.
• Takes personal responsibility for the quality and timeliness of work.
• Punctual and follows instructions, policies, and procedures.

Education and Experience

• Formal Education: High School diploma or GED.
• Experience: 1-2 years. Not Required but Highly Desired.
• Criteria: Strong project management skills. Proven skills in judgment and decision making, complex problem solving and critical thinking. Use of data to make informed business decisions. Associate’s degree from a college or university or related equivalent experience.

Updating of Knowledge

• Job requirements change requiring re-training to stay current every 1-2 years.

Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness

• Job requires complex problem-solving skills in a dynamic environment. Independent research and analysis are routinely required to develop appropriate solutions. Awareness and intervention are expected to prevent problems from occurring.

New Approaches and Creativity

• Job requires creativity as part of carrying out daily activities. New approaches are encouraged.

Autonomy

• Job is not normally monitored, but overall objectives are clearly defined. Use of discretion in how the work is done, setting priorities and decision making is encouraged. More emphasis is placed on achieving the desired outcome, not on controlling the process.

Supervisory Responsibility

• Job involves leadership responsibility for one or more mid and/or high-level subordinate Managers).

Physical Demands

Not Applicable

Working Environment

• Stress Load: Regular exposure to these stresses (20-80% of the time)
• Workload Fluctuation: Job frequently involves changes in priorities, complexity and/or quantity of work.
• Work Schedule: Work is typically performed during normal business hours with occasional requirements to work nights, holidays or weekends.

Organizational Impact

• A person’s performance in this job has a significant immediate impact on expense and efficiencies or achievement of overall department and company objectives.

Supervisory Responsibility

• Job involves leadership responsibility for one or more mid and/or high-level subordinate Managers).

Physical Demands

Not Applicable

Environmental Conditions

• Occasionally - (up to 3 hours/day): Climbing, Balancing, Stooping, Kneeling, Crouching, Crawling, Reaching, Talking, Hearing, Pushing - Up to 25 lbs., Pulling - Up to 25 lbs., Lifting - Up to 25 lbs., Pushing - 26-50 lbs., Pulling - 26-50 lbs., Lifting - 26-50 lbs., Pushing - Over 50 lbs., Pulling - Over 50 lbs., Lifting - Over 50 lbs.

  RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER