Assistant Service Manager

WPM is one of the region's premier real estate management companies, dedicated to professionalism and recognized as an Accredited Management Organization®. We invest heavily in ongoing training and encourage continuing education and certification opportunities. This commitment to associate development is one of the reasons we have been voted a Top Workplace by our Associates year after year. We look for people who thrive on responsibility, have a passion for excellent customer service, and share an interest in growing their property management career.

About the role

Allyson Gardens I & II is in need of a qualified Assistant Maintenance Supervisor to join our service team. In this role, you will support the Property Manager in overseeing the property's daily maintenance operations.

Responsibilities

• Assists in monitoring vendors and contractors that report to the property for service
• Partners with Service Manager in training Service Technicians, Service Technician Apprentices, and Site Technicians
• Collaborates with Service Manager in determining the schedule for routine services and apartment turnovers
• Performs electrical repairs on items such as appliances, fixtures, switches, outlets, circuits, light fixtures, and ballasts
• Performs plumbing work such as cleaning stoppages and replacing fittings
• Performs carpentry work such as fitting doors, freeing windows, replacing and building shelves, sanding and refinishing floors, installing siding, and wood replacement sections
• Carries out routine and troubleshooting maintenance on property HVAC systems
• Assists in maintaining and updating inventory of all materials related to maintenance
• Replaces broken glass, tile, carpet, screens, garbage disposals, fixtures, appliances, and locks
• Performs general maintenance on property buildings and grounds
• Troubleshoots, repairs, and replaces appliances
• Assists in move-in and move-out procedures
• Maintains cleanliness, order, and safety in maintenance shop
• Utilizes Company-provided iPad and Entrata software to view and update pending work orders
• Assists in outdoor grounds work, including grounds policing
• Walks property to note and address any safety or preventative maintenance concerns
• Participates in rotating on-call schedule for evening, weekend, and holiday coverage
• Reports for and carries out snow removal duty
• Leads maintenance team when Service Manager is not on property, as necessary
• Safely transports essential work equipment, supplies, and documents within assigned property and/or between company headquarters, off-site locations
• Independent travel to attend training and events across the MD, DE, PA, and VA book of business
• Conducts routine physical inspections of multiple sites on property, grounds, and vacant units within assigned portfolio
• Responds quickly to on-site maintenance emergencies, resident issues, and vendor meetings across various property locations
• Performs other duties as assigned, within reason and relevance to the job

Requirements

• Ability to present a positive professional demeanor by encompassing WPM Brand Compass Values
• Ability to communicate effectively
• Ability to work on ladders or lifts to a height up to 85’
• Demonstrated plumbing, electrical, or carpentry skills required
• Must be available to be on call for emergencies in the evenings, weekends, and holidays
• Possess a valid driver's license and a reliable, personal vehicle suitable for daily multi-site travel preferred
• Responsible for the installation of lamps, ballast, and other electrical components in various types of fixtures for a varied customer base
• Able to troubleshoot minor electrical problems within various types of fixtures and equipment

Qualifications

• High school diploma or equivalent
• 3-years’ experience in site maintenance required
• HVAC certification required
• Certificate in basic electrical repair preferred
• CAM-T preferred

Pay

$30/hour based on skillset

Schedule

• Monday–Friday, 8:30 AM – 5:00 PM
• On-call: After-hours, weekends, and holidays

Benefits

• Bonus potential
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid Time Off (PTO) and sick leave
• Rental discount for eligible full-time associates at WPM-managed properties
• Phone allowance
• A collaborative, supportive team culture