Assistant Service Manager
Titan Machinery · Fargo, ND · 1 wk ago
Full-time
About the role
Support Service Management in maintaining dealership standards and overseeing the service department. In this role, you’ll be pivotal in supporting service department objectives, communicating effectively with customers and other departments, and ensuring that our dealership meets and exceeds industry standards with a focus on professionalism, safety, and efficiency.
Responsibilities
- Greet customers, provide repair information, resolve complaints, and ensure follow-up to guarantee satisfaction, all while upholding safety and environmental standards.
- Maintain comprehensive and accurate service records and documentation.
- Schedule safe equipment delivery and pickup.
- Manage the upkeep of service department supplies and tools.
- Uphold environmental, health, and safety regulations.
- Ensure all vehicles meet legal requirements.
Requirements
- 1+ years’ related experience and/or related military experience, or related education/training (degree, certificate, etc.).
- Ability to effectively lead and manage people.
- Ability to work flexible hours as business and/or customer needs require.
- Strong customer service skills.
- Keen attention to detail, high level of initiative, and the ability to work independently.
Benefits
- Comprehensive Health and Dental Coverage.
- HSA (Health Savings Account) - up to $1200 tax-free each year, contributed to your account by Titan Machinery.
- 8 Paid Holidays, Competitive PTO, and Paid Company Volunteer Hours.
- 401(k) with company matching on your FIRST DAY of employment.
- 100% Paid Pregnancy-Related Leave and Parental Bonding.
- Additional Voluntary Benefits such as: Vision Insurance, Life Insurance, Short-term Disability, and more.
- Additional Leave Benefits such as: Bereavement, Volunteer EMT, and Firefighter.
- Performance-based incentives.
Titan reserves the right to adjust compensation based on factors including but not limited to: scope and geography of the position, qualifications and experience of candidates, and other business and operational conditions.