Assistant Service Manager

About the role

The Assistant Service Manager is responsible for day-to-day maintenance work at their assigned Birchstone community. This role executes and participates in Birchstone's overall regular and preventative maintenance programs, standards, and initiatives. They assist the Service Manager in physical operations and maintenance work to ensure code compliance, gain efficiencies, and reduce costs. They conduct frequent and regular inspections of the property and individual units for adherence to company maintenance and safety standards, documenting and prioritizing action plans based on inspection findings.

Responsibilities

• Execute and participate in Birchstone’s overall regular and preventative maintenance programs, standards, and initiatives.
• Assist the Service Manager in the physical operations and maintenance work to ensure code compliance, gain efficiencies and reduce costs.
• Conduct frequent and regular inspections of the property and individual units for adherence to company maintenance and safety standards; document and prioritize action plans based upon inspection findings.
• Ensure community is prepared for 3rd party inspections and attend such inspections.
• Receive, manage, schedule, and complete service requests and make readies; meet daily with the Service Manager to ensure timely completion of service requests assigned to Service Technicians and Porters.
• Organize, manage, and file appropriate reports and other important documents as required, and in a timely manner.
• Manage and complete make-ready checklists; ensure adherence to apartment turns within budget and 5 business day make ready time frame.
• Complete all required repairs and improvements to apartments prior to resident move-in.
• Complete service requests timely while supporting cost-cutting and expense control initiatives through repairs (rather than replacements) when possible.
• Absorb and complete other duties as assigned.

Requirements

• Educational requirement: High School Diploma or Equivalent.
• Experience requirement: At least two (2) years of work experience in maintenance, with at least one (1) year of experience supervising service teams; one (1) or more years of work experience in multi-family property maintenance preferred.
• Knowledge and skills: In-depth knowledge of and experience in drywall, electrical, carpentry, flooring, plumbing, painting, appliances, HVAC, and lock change; experience in capital improvement projects and remodeling preferred; valid driver’s license required; strong interpersonal skills; ability to motivate others; strong organizational and planning skills; attention to detail; strong analytical skills; proficiency with Microsoft Office Suite or related software; proficiency with or the ability to quickly learn Entrata software and/or other Property Management and supplemental maintenance software solutions; ability to work varying hours and promptly respond to emergency situations; bilingual ability in English and Spanish strongly preferred.