Assistant Service Advisor - Audi of Fort Washington

About the role

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Responsibilities

• Welcome customers and ensure they receive prompt, courteous and effective service
• Interact with customers via phone or in person to determine service needs and prioritize required services
• Use a consultative approach to educate customers on services and products
• Serve as a liaison between technicians and customers
• Provide administrative support to Service Advisors
• Follow up with all service customers when their assigned advisor is absent
• Continue to train alongside experienced advisors to gain knowledge of skills needed to become a successful advisor
• Complete and maintain all company and dealer training requirements for the advisor position

Education and/or Training

• High School Diploma or equivalent
• Excellent written and verbal communication skills and ability to work within a team
• Valid driver’s license and a good driving record

Relevant Work Experience

• 2+ years’ experience in administrative services or related fields

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Pay

Competitive wages starting in the range of $22.59 – $29.94 USD per hour, commensurate with job-related skills, experience, relevant education or training, and geographic location.