Service Advisor - Audi

Wesley Chapel, FL 33543 Posted: 10/20/2026 Employment: Full-time Pay: $65,000.00 - $125,000.00 per Year Department: Service Experience: Mid-Level Company Description Take the wheel of your career — amazing opportunities await at Dimmitt Automotive Group! Join a fourth-generation, family-owned organization and recognized employer of choice, proudly serving the Tampa Bay community for over 100 years. We’re not just hiring — we’re building careers. Enjoy a people-first culture, competitive benefits, and real opportunities to grow. If you’re ready to take the next step, this could be the opportunity you’ve been waiting for! Job Description The Service Advisor is the center of communication for service/repair activities and the liaison between Dimmitt guests and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand guest problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the guests and the technicians in terms of service delivery. He or she makes sure the guest knows what repairs are needed and what repairs and maintenance are recommended. Responsibilities Schedules service for guests either in person or on the phone to ensure a prompt and accurate diagnosis of any problemsMakes repair recommendations and manages delivery of repairs by setting and managing customer expectationsEnsures that required documentation is complete and is in compliance with regulations and standardsComplies with and enforces all safety policies and proceduresWelcomes each guest with a prompt and enthusiastic greetingPersonally refers guests with complaints that cannot be satisfied at the service advisor level to the service manager Qualifications High school diploma or GED preferred3-5 years of high luxury dealer experience as a Service Advisor requiredCDK experience requiredBroad scope of automotive mechanical/electrical knowledgePleasant/friendly demeanor and an outgoing personalityExcellent communication, customer service, and problem solving skills, including the ability to maintain composure under stressUnrestricted driver's license and clean driving recordBasic computer and internet skills Benefits Medical Health Savings AccountTelehealthDental Vision Basic Group Life and AD&D – Employer ProvidedVoluntary Life Insurance – Employee / Spouse / Child(ren)Long Term DisabilityShort Term Disability Accident/Critical Illness401(K) - 3% Company Match on First Day of Enrollment / 10% vested after 1 year and 100% vested after 2 years Wait, there’s more! Employee Assistance ProgramPaid HolidaysPaid VacationAssociate Discounts on Vehicle Purchases, Parts, and Service