Assistant Security Account Manager

About the role

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide a sense of purpose within a dynamic, welcoming, and collaborative workplace. The Assistant Account Manager assists the Account Manager with all supervisory, training, and operations functions at the assigned post in accordance with post orders and client instructions, following all internal procedures. A comprehensive, week-long management onboarding course provides best practices, tools, and guidance to support success in this role.

Responsibilities

• Under the direction of the Account Manager, assist with the coordination of all aspects (technical and managerial) of executing the security contract at the assigned location.
• Assign work tasks to Security Professionals and direct their work throughout the day.
• Serve as the first direct supervisory contact for shift supervisors (if applicable) or Security Professionals regarding performance, operations, and department needs.
• Supervise, motivate, coach, and train Security Professionals.
• Evaluate the work performance of Security Professionals and make recommendations regarding assignments.
• Ensure the Post Order manual and all other post and training information is properly maintained and updated, and that the post is properly maintained, cleaned, and organized.
• Assist the Account Manager in conducting interviews and evaluating new employees.
• Conduct on-the-job training, in coordination with Shift Supervisors, of new employees assigned to post or when changes to post orders are made, including orientation, review of post orders, routine responsibilities, and emergency response procedures.
• Oversee all reports, logs, and pass-downs generated by and for the Security Department; distribute communications and other information to Security Professionals as directed.
• Manage and supervise all sub-units within the Security Department, such as fire control room, command center, and loading docks as applicable; generate work orders and paperwork for extra security coverage requests.
• Respond to minor incidents (internal to Security Professionals and/or external to client location), ensuring appropriate action is taken, reports are properly completed, and appropriate parties are notified in a timely manner.
• Identify personnel problems at posts (payroll issues, employee relations complaints, or other concerns) and forward to Account Manager or Field Supervisor as appropriate; write reports or assist with investigations as directed.
• Make recommendations for counseling and/or disciplinary action, including termination; administer counseling or disciplinary actions at the specific direction of the Account Manager with prior approval from Branch/Corporate HR management.
• Respond to client or site emergencies as they arise, ensuring appropriate communication to Account Manager, Field Supervisor, Branch, and/or Regional Manager.
• Maintain positive client/security relationships through frequent tenant/client contact and support.
• Occasionally perform Security Professional duties on an as-needed basis by standing post, not to exceed 50% of time in any given workweek.

Qualifications

• Minimum high school diploma or equivalent.
• Minimum three (3) to five (5) years of professional-level experience required.
• Prior experience in the security industry, law enforcement, and/or military required.
• Must possess a valid state Guard License, or have applied and subsequently be issued such a license prior to employment.
• As a condition of employment, must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test.
• As a condition of continued employment, must maintain current active status of Guard License at all times and carry the license at all times while on duty.
• Driving positions: must possess a valid Driver's License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than one accident in last 24 months, no more than one minor moving violation in last 24 months), minimum level of insurance as required by Company policy, and ability to safely operate a vehicle.
• Energetic and focused personality with demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines.
• Strong customer service orientation with ability to effectively resolve client issues professionally and de-escalate situations before they become hostile.
• Professional, articulate, and able to use good independent judgment and discretion.
• Ability to train and coach others, and to effectively enforce post orders, security standards, and company policies equitably and consistently.
• Outstanding verbal and written communication skills; ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player.
• Must be available to work outside normal shift schedule on an as-needed basis and accessible by phone or pager 24/7 for emergency response.

Preferred Qualifications

• College education or business classes.
• Experience in scheduling, operations, or other functions of the security industry.
• Ability to write effective and concise reports in neat, legible handwriting.
• Working knowledge of Microsoft Office software and email.

Benefits

• Medical, dental, vision, basic life, AD&D, retirement plan, and disability insurance.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation paid out only where required by law.

Pay

$80,000

Schedule

On-site/in-office position in the Quad Cities.