Assistant Sales Manager

The Role

The Assistant Sales Manager at Everstory Partners is a key role in supporting grieving families and managing sales operations. This position is responsible for achieving sales targets, coaching staff, and ensuring high-quality customer service.

Responsibilities

• Ensures the attainment of assigned sales quotas by overseeing sales and service at a specific location.
• Counsels and coaches all assigned Sales Staff to ensure the highest quality servicing of existing customers.
• Trains all assigned sales staff to ensure the best possible results from presentations to current and potential customers.
• Reviews prior day results and appointments to provide recommendations on issues that may have surfaced.
• Meets with clients both on and off-site to develop Family History Folders, including listing of associations and clubs the deceased was a member of, pallbearers, and all family members.
• Schedules all Family Service employees on a regular or rotating basis, ensuring coverage at all times.
• Ensures staff is providing at-need clients with all options and services available, including tours of the site and plot locations.
• Responds to routine and non-routine problems, as they occur within the site, coordinating and solving issues with other departments as needed.

Core Competencies

• Compassion: Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pains of others.
• Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Ethics and Values: Adheres to appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.

Requirements

• A significant ability to empathize with grieving families through a time of heightened emotion.
• Emotional intelligence and the ability to maintain professionalism.
• One to two years of direct sales experience, preferably in the Cemetery industry, or 2-3 years experience outside the industry.
• At least one year of supervisory or management experience, preferably within a sales capacity.
• Ability to implement new and effective methods of increasing sales in a competitive environment.
• Possesses influence and the ability to interact and collaborate with people at all levels and in a team atmosphere.
• Strong organization skills with an ability to effectively and quickly complete tasks and assignments and meet deadlines.
• High school diploma required.
• Must possess a valid state driver's license.
• Availability to work some holidays, evenings, and weekends as needed.

Benefits

• Base salary pay with a performance-driven bonus plan tied to cemetery and funeral revenue.
• Medical, Dental, Vision, Life, AD&D and STD Insurance.
• Tuition Reimbursement.
• Anniversary Award for each year of service.
• Career Advancement and Training - Aspiring Managers Program.
• Everstory Cares - Employee Assistance Fund.
• Legend Award Program.
• Funeral and Cemetery Benefits.
• 401k with Company Match.

Company Information

Everstory Partners is an Equal Opportunity Employer and is committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.