Assistant Sales Manager

The Role

The Assistant Sales Manager at Everstory Partners is a key member of our team, responsible for leading sales efforts and supporting our Sales Counselors. This role involves managing sales targets, coaching staff, and ensuring high-quality service to grieving families.

Responsibilities

• Ensures the attainment of assigned sales quotas by overseeing sales and service at a specific location.
• Counsels and coaches all assigned Sales Staff to ensure the highest quality servicing of existing customers.
• Trains all assigned sales staff to ensure the best possible results from presentations to current and potential customers.
• Reviews prior day results and appointments to provide recommendations on issues that may have surfaced.
• Meets with clients both on and off-site to develop Family History Folders, including listing of associations and clubs the deceased was a member of, pallbearers, and all family members.
• Schedules all Family Service employees on a regular or rotating basis, ensuring coverage at all times.
• Ensures staff is providing at-need clients with all options and services available, including tours of the site and plot locations.
• Responds to routine and non-routine problems, as they occur within the site, coordinating and solving issues with other departments as necessary.

Core Competencies

• Compassion: Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pains of others.
• Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Ethics and Values: Adheres to appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.

Requirements

• A significant ability to empathize with grieving families through a time of heightened emotion.
• Emotional intelligence and the ability to maintain professionalism.
• One to two years of direct sales experience, preferably in the Cemetery industry, or 2-3 years experience outside the industry.
• At least one year of supervisory or management experience, preferably within a sales capacity.
• Ability to implement new and effective methods of increasing sales in a competitive environment.
• Possesses influence and the ability to interact and collaborate with people at all levels and in a team atmosphere.
• Strong organization skills with an ability to effectively and quickly complete tasks and assignments and meet deadlines.
• High school diploma required.
• Must possess a valid state driver's license.
• Availability to work some holidays, evenings, and weekends as needed.

Benefits

• Base salary pay with a performance-driven bonus plan tied to cemetery and funeral revenue.
• Medical, Dental, Vision, Life, AD&D, and STD Insurance.
• Tuition Reimbursement.
• Anniversary Award for each year of service.
• Career Advancement and Training - Aspiring Managers Program.
• Everstory Cares - Employee Assistance Fund.
• Legend Award Program.
• Funeral and Cemetery Benefits.
• 401k with Company Match.