Assistant Sales Manager

About the Company

Underground Printing (UGP) delivers the best customer experience through t-shirts and more. UGP has experienced rapid growth, ranking in the Inc 5000 fastest growing companies five years in a row. We produce the majority of our printed apparel in our 172,000 SF production facility in Michigan, employing over 300 people. UGP consistently ranks in the top 10 largest screen printers by volume in the U.S. and is one of the fastest growing online clothing retailers. We serve both B2C and B2B customers, including non-profits, retailers, and universities, through our store and office locations across the United States. Additionally, we help brands and licensors sell online through company-branded and marketplace websites.

About the Role

The Assistant Sales Manager thrives in a fast-paced environment and may need availability outside regular business hours to ensure excellent customer support and prompt deal closure. This in-person position reports to the Sales Manager and works alongside other Assistant Sales Managers. The role follows a fixed work schedule but requires coordination with the team to handle urgent action items as they arise, even during non-work hours.

Possible career advancement paths include Sales Manager, Regional Sales Manager, and National Sales Manager.

Responsibilities

• Promote UGP’s core values: show up, work hard, be respectful and honest, strive for excellence, do what you say, and promote DEI.
• Convert quotes to leads and sales; Marketing drives quotes, while Assistant Sales Managers focus on converting them to orders.
• Communicate sales, store, and personnel information to the Sales Manager in a timely manner.
• Adhere to the Digital Code of Conduct and provide constructive feedback to drive change.
• Actively participate in weekly one-on-one meetings with the Sales Manager.
• Assist in coverage when other UGP team members are unavailable, including email, phone, and potential travel to other locations.
• Ensure customers have the best experience and outcome possible.
• Engage with the local community by attending events such as Downtown Association meetings, networking groups, and Chamber of Commerce meetings.
• Communicate with customers via phone, email, or in person to determine their needs, focusing on customer preferences.
• Relay ideas for sales and marketing tools to the Sales Manager.
• Work with the Sales Manager to engage customers and drive sales at events and local opportunities.
• Promote the store location and UGP overall through social media.
• Maintain a clean, organized, and welcoming storefront with clearly marked and easy-to-find custom orders and retail products.

How Success is Measured

• Metrics on the Sales L10 Scorecard vs. goals set by the Sales Team.
• Increase year-over-year custom sales each year.
• Increase year-over-year retail sales each year.
• Customer feedback rating of at least 90%.

Qualifications

• Degree from a four-year college or university.
• Excellent writing and oral communication skills.
• Previous sales experience.
• Strong typing skills with speed and accuracy.
• Highly advanced organizational skills.
• Proficient with Gmail and its applications, cloud computing sites, and social media.
• Prior management experience is preferred.

Benefits

• Full-time, salaried position with a sales performance bonus.
• Paid time off and paid holidays.
• 401(k) Plan with 4% employer matching for full-time team members.
• 40% discount for all team members.
• Health, Dental, and Vision Insurance for full-time team members, including employer-contributed PPO Medical Insurance options through Blue Cross Blue Shield, Dental Insurance through Delta Dental, and Vision Insurance through Eyemed.
• Additional paid benefits including medical and parental leave.