Assistant Retail Manager - Sparkys Stadium Shop - ASU

Position Overview

As an Assistant Store Manager, you will support a Market Leader or Campus Store Manager in overseeing store operations. You will drive results through sales growth while delivering the highest level of brand and operational excellence throughout the store.

Responsibilities

• Schedules team members' work hours
• Trains new team members FT/PT and seasonal team members hired for peak seasons
• Ensures Sales Team members follow company and store policies, procedures, and standards
• Ensures the proper merchandising standards, promotion standards, creating displays, etc.
• Greet customers, answer phones, provide information, direct callers, and resolve escalated issues
• Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience
• Receive, verify, and unload orders as necessary
• Operate cash register and store computer to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer and preparing bank deposits
• Stock shelves and take inventory per Store schedule
• Maintain general Store cleanliness and straightening (shelves, displays, and register areas)
• Execute merchandising standards, promotion standards, creating displays, etc.
• May fill in for other personnel during breaks, lunch, vacation, or peak seasonal periods, including register operations, shipping/receiving, textbooks, and various departments throughout the store
• Keyholder with opening and closing responsibilities
• Calculate deposits, count cash drawers, count the safe, work with accounts receivable (CARRR), and work on collecting bad checks
• Balance cash, credit cards, and checks to register tapes
• Check invoices against purchase orders and credit memos against charge-backs to ensure accuracy
• Compile data for end-of-month reporting
• Research account receivable problems and handle the bad check recovery process
• Investigate the reason for cash drawers not balancing
• Enter and produce the Daily Sales Report, month-end, and payroll reports
• Perform shrink prevention practices and activities, such as visible customer service

Requirements

• An Associate's Degree or equivalent is preferred
• 0-5 years of retail or bookstore experience preferred
• Prior supervisory experience preferred
• General Computer Skills

Benefits

• Medical, Dental, & Vision
• Voluntary Insurance plans
• 401k + 100% company match (up to 4%)
• 80 hours vacation + sick days
• 10 paid company holidays
• Quarterly Bonus Plan

Equal Opportunity Employer

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.