Assistant Restaurant Manager- Williamsville

About the role

We are seeking experienced and dedicated Assistant Restaurant Manager with a passion for quick food service to join our team. In this role, you will have the opportunity to empower and lead your team, ensuring exceptional guest experiences.

Responsibilities

• Lead by example in demonstrating and reinforcing positive customer service behaviors
• Respond to customer service complaints, resolving problems, and turning negative situations into positive ones
• Assist in scheduling staff to maintain high Tim Hortons standards throughout the day
• Conduct regular store walk-throughs to gain the customer's perspective and ensure an exceptional customer experience
• Be flexible on the floor to troubleshoot and address any issues as needed
• Pre-screen, interview, hire and promote high-quality employees to fill various openings
• Support the restaurant's training program and ensure employees have the necessary tools and support
• Supervise and manage performance of employees, ensuring alignment with company policies and taking corrective action when necessary
• Motivate and meet with employees regularly to ensure company goals and objectives are met
• Stay updated on health and safety regulations and employment legislation
• Provide ongoing performance feedback
• Follow progressive discipline steps when necessary, consulting with the District Supervisor and Human Resources before terminating any employee
• Ensure proper merchandising of products and maintain sufficient inventory levels
• Promote the principles of REV standards and implement staff incentives for improved performance
• Evaluate and focus on areas requiring greater performance from employees
• Maintain a productive and safe work environment, following all company operating, food safety, security, health and safety, and employment standards
• Manage inventory levels and ensure proper yields from all products
• Monitor food flow and equipment maintenance to serve safe food to customers
• Responsible for various tasks, such as completing reports, weekly ordering, inventory, and analyzing key performance indicators
• Stay informed of new information through available resources
• Monitor and promptly respond to company email messages

Requirements

• High school diploma or GED (must be at least 18 years of age)
• Minimum of 12 months previous food service management experience
• ServSafe Manager Certified
• Strong problem-solving, organization, and time management skills
• Excellent knowledge of Tim Hortons products and procedures
• Action and results-oriented mindset
• Strong interpersonal skills, including motivating, delegation, conflict management, respect for others, and active listening
• Excellent communication skills (written, verbal, composure)
• Possess a valid driver's license and car insurance
• Willingness to travel and work at any of our Tim Hortons locations