Assistant Restaurant Manager, The Merchant Room

About the role

The Assistant Restaurant Manager will assist the Restaurant General Manager to oversee operations at The Merchant Room, a refined French-American steakhouse. The Merchant Room offers a sophisticated dining experience in an elevated setting, blending classic steakhouse tradition with French-inspired culinary artistry.

Responsibilities

• Select, train, evaluate, lead, motivate, and manage all restaurant employees, including supervisors and assistant managers, to ensure adherence to cultural and service standards.
• Contribute to long-range strategic planning and operational success.
• Maintain a strong presence in the restaurant, providing team recognition, fostering positive guest interactions, and addressing guest concerns, complaints, or special requests with professionalism and care.
• Ensure the quality and presentation of all food items and ingredients and provide expert knowledge of wine and spirits in a refined dining environment tailored to breakfast, lunch, and dinner service.
• Collaborate closely with the Assistant Director of Food & Beverage, Director of Food & Beverage, Executive Chef, and Sous Chefs to develop innovative menus and curated wine lists, ensuring high product quality at a fair price.
• Attend regular meetings to promote effective interdepartmental coordination.
• Assist in managing labor and operating expenses through effective scheduling, accurate budgeting, strategic purchasing, inventory control, and strong cash management practices.
• Regularly inspect the restaurant’s physical condition and equipment, recommending and implementing improvements to uphold operational and aesthetic standards.
• Aid in the service of beverages to guests, ensuring prompt and professional delivery that enhances the overall dining experience.
• Support the seating of guests, helping to manage flow and ensure a welcoming and organized arrival experience.
• Aid in the cleaning and maintenance of operational areas, ensuring a clean, safe, and inviting environment for both guests and team members.

Requirements

• College degree preferably specializing in hotel/restaurant management or equivalent experience is required.
• Two to three years previous experience in a supervisory or assistant manager position in Food and Beverage.
• Strong leadership and conflict-resolution skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Requires working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures.
• Requires ability to operate computer equipment and other food and beverage computer systems.
• Ability to read, write, and speak English.
• This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends, and holidays.

Qualifications

• College degree preferably specializing in hotel/restaurant management or equivalent experience is required.
• Two to three years previous experience in a supervisory or assistant manager position in Food and Beverage.

Skills

• Strong leadership and conflict-resolution skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures.
• Ability to read, write, and speak English.

Benefits

• Lucrative salary!
• Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days!
• Time off plans starting on the day of hire!
• An opportunity to be a part of a cohesive team in an inclusive work environment!
• Complimentary and discounted hotel stays around the world!
• Wellbeing and mental health initiatives and focused company!
• Embracement and promotion of diversity in our workplace!
• Complimentary employee meals and beverages!
• Tuition reimbursement!

Pay

• Lucrative salary!

Schedule

• This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends, and holidays.
• Day and evening shifts.