Assistant Restaurant Manager

About the role

An Assistant Restaurant Manager supports the Restaurant Manager, Shift Leaders, and Team. They take on responsibilities normally handled by the Restaurant Manager, particularly during their absence.

Responsibilities

• Lead team meetings
• Oversee Brand Training Programs
• Schedule, train, validate, and certify team and shift lead staff
• Create and maintain a guest-focused culture in the restaurant
• Review guest feedback results and implement action plans to drive improvement
• Communicate restaurant priorities, goals, and results to restaurant team members
• Execute along with the Restaurant Manager on new product rollouts, including training, marketing, and sampling
• Maintain POS setup per Brand standards
• Control costs to help maximize profitability
• Support the Restaurant Manager in completing weekly labor schedules, ensuring all shifts are staffed to meet guest demand and service standards
• Support the Restaurant Manager in assigning staff and deployment
• Support the Restaurant Manager in completing supplier and other vendor orders
• Ensure the restaurant budget is met as determined by the franchisee
• Manage cash in the restaurant and ensure team members follow the franchisee’s cash management policies
• Ensure the facility meets all standards and is rush-ready at all times
• Manage team and shift lead performance appraisals
• Coach restaurant team members to drive sales, improve profitability, and enhance guest satisfaction
• Understand and work to meet all key performance indicators such as sales goals, labor and cost of good percentages, and speed of service goals

Requirements

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management skills
• Previous leadership experience in retail, restaurant, or hospitality

Qualifications

• Good analytical skills and business acumen
• Works well with others in a fun, fast-paced team environment
• On-time, demonstrates honesty, and maintains a positive attitude
• Willingness to learn and embrace change
• Ability to train and develop a team
• Guest-focused
• Time management skills
• Problem-solving abilities
• Motivates others

Skills

• Strong leadership and communication skills
• Effective time management
• Ability to manage multiple tasks simultaneously
• Excellent interpersonal skills
• Knowledge of Dunkin' Donuts standards and procedures

Benefits

Not specified

Pay

Not specified

Schedule

Not specified