Assistant Registrar - Data Analyst

About the role

This position is responsible for overseeing the processing functions of the office. In addition, this position oversees those employees directly involved with processing. This position interacts positively with potential and current students and other customers from within and outside the College. This position is responsible for composing, preparing, analyzing, and editing reports, correspondence, and material of both a general and confidential nature as needed by the college. In addition, this position is also expected to support outlying Central Indiana Region sites express enrollment needs.

Key Responsibilities

• Provide strong customer service and/or student advocacy as demonstrated through a positive attitude of approachability, adaptability, strong problem solving and desire to identify and support student success.
• Engage in behaviors that create an inclusive environment in which all people are valued and supported.
• Does not stop with the first or the easiest answer to a customer, but gets to the root cause of the problem, question, or issue to solve it quickly and professionally as possible.
• Serve as a liaison to staff/faculty/administration outside of the Office of the Registrar.
• Manage the processing team and all processing functions.
• Train staff (new and continuing) on Banner tasks.
• Possess knowledge of accepted policies and practices in higher education relating to processing functions.
• Conduct registration, change of enrollment/information and other student related enrollment activities to cover front line during busy periods.
• Maintain regular contact with School and Program Chairs concerning course equivalencies.
• Determine daily priorities and anticipated workload.
• Respond to inquiries from students, faculty, staff, and the general public.
• Maintain and search student confidential files for accuracy and completeness.
• Triage/referral to identify and resolve issues.

Leadership and Student Support

• Supervise and provide direct support and guidance for data entry to other staff, faculty and departments.
• Provide ongoing overall troubleshooting with internal and external customers to maximize customer service.
• Provide training and assistance, as needed, on student information system.
• Work closely with the Transfer Center and Academic Affairs to ensure accurate information is being used to assist students.
• Define, understand and use student information system as necessary.
• Process information that is confidential in nature.
• Respond to internal requests of processes and clarification of data entered.
• Understand and use U.Achieve.
• Achieve.Be able to train faculty and staff to use U.Achieve for advising purposes.
• Scan, verify, and index student record documents in less busy work periods.
• Assist with admissions processing (regular admissions applications, guest student applications, high school and college assessment waivers, etc.), particularly during peak times for the various processes included.
• Assist with any Student Affairs projects (either inside or outside of the Registrar’s Office) in which additional assistance is needed.

Education & Experience

• Minimum Qualifications:
  • Bachelor’s degree.
  • At least one year of experience in a college setting.
  • Knowledge of or the ability to learn accepted policies and practices in higher education relating to granting credit and degrees, course structure, and grading practices.
  • Excellent written and verbal communication skills.
  • Ability to identify, research and report viable options for problem resolution.
  • Ability to expedite processing, track and verify processes and follow up without direct supervision.
  • Ability to set priorities, manage time effectively, handle multiple responsibilities simultaneously, and demonstrate the ability to work with a diverse student, faculty, and staff population.
  • Strong customer service orientation.
  • Strong organizational skills and attention to detail.
  • Ability to handle difficult situations and work effectively under stress.
  • Excellent working knowledge of Microsoft word processing, spreadsheet, and database software and the student information system.
• Preferred Qualifications:
  • Proficiency with a data retrieval tool.
  • Bachelor’s degree in Business, Public Administration or Higher Education.
  • Prior work experience in a Registrar’s Office.

Additional Requirements

• Must be available to work between the hours of: 8:00 a.m. – 5:00 p.m. (Monday – Friday)9:00 a.m. – 3:00 p.m. (Saturday) - 4 times a year

Why Join Us?

Opportunity to work on innovative and impactful projects.
Collaborate with a team of skilled professionals.
Competitive compensation and benefits package.
Continuous learning and development opportunities.

Benefits

• Health & Wellness
  • Multiple medical plan options paired with a Health Savings Account with a generous employer contribution.
  • Dental plan with no-cost preventive services and coverage for orthodontia.
  • Vision plan with low-cost exams and allowances for glasses or contact lenses.
  • Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources.
  • Wellness program with opportunities to earn $250 in Wellness Rewards.
  • Flexible Spending Accounts for healthcare (limited purpose) and dependent care.
• Retirement & Financial Security
  • 10% employer retirement contribution, fully vested after two years.
  • Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage.
  • Short-term and long-term disability benefits.
• Fee remission for employees, spouses, and dependent children.
• Tuition assistance for undergraduate, graduate, and doctoral programs.
• Paid professional development opportunities.
• Work‑Life Balance
  • Generous paid time off, including vacation, sick leave, holidays, and winter recess.
  • Flexible work arrangements where available.
  • Paid childbirth recovery leave (8 weeks).
  • Paid parental leave (4 weeks).
• Additional Perks
  • Eligibility for Public Service Loan Forgiveness.
  • Additional discounts on gym memberships, transportation, and various retail services.

Note

Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.