Assistant Property Readiness Coordinator (Entry Level)

Why Join Real Property Management Pros?

- Hands-On Training: Whether you’re a recent grad or pivoting careers, we’ll teach you the ins and outs of single-family property management, from property evaluations to coordinating “Make Ready” maintenance projects. - Local Expertise, National Support: We’re a locally owned franchise of North America’s largest residential property management organization, giving you the best of both worlds—personalized mentorship backed by national resources. - Positive Resident Experience: We’re on a mission to elevate our NPS (Net Promoter Score) by delivering a first-class experience to every Resident. Your role is key in ensuring our Residents love their new homes and feel supported throughout their rental journey. - Collaborative Environment: You’ll join a team that values communication, teamwork, and proactive problem-solving—so you’ll always have support at your fingertips.

What You’ll Do

1) **Oversee Move-Ins & Move-Outs** - Schedule and conduct property evaluations, ensuring Residents move in seamlessly and have a positive first impression. - Document property conditions at move-in and move-out, address questions, and coordinate any necessary follow-up. 2) **Coordinate Make-Ready Projects** - Organize repairs, cleanings, and other services between Resident turnovers. - Communicate with vendors, contractors, and internal teams to ensure homes are fully prepped for new Residents. 3) **Champion Resident Satisfaction** - Serve as a primary point of contact for Residents during the transition periods, answering questions and resolving concerns. - Encourage Residents to provide feedback and positive reviews as we strive to enhance our NPS score. 4) **Collaborate with the Leasing Team** - Work closely with Leasing Agents to share updates on property conditions, track progress, and ensure our Landlord/Investor clients stay informed. - Provide concierge-level service by educating Investors on property statuses and potential upgrades. 5) **Maintain Detailed Records** - Accurately document all interactions and property details in our software systems. - Keep digital and physical records updated for compliance and accountability.

Who You Are

- Customer-Focused: You genuinely enjoy helping people and understand the importance of creating positive experiences for Residents. - Detail-Oriented: You notice the small things that make a big difference in property condition evaluations and make-ready processes. - Organized & Flexible: You can juggle multiple tasks, re-prioritize as needed, and keep projects running on time. - A Clear Communicator: You can relay information effectively to Residents, Investors, contractors, and fellow team members—both verbally and in writing. - Tech-Savvy: Comfortable using software tools, apps, and online platforms to keep tasks on track and communicate updates. - Locally Based: You live in Northern Virginia (ideally within the territory where your portfolio is located) to handle field work and property visits. - Interest in Real Estate: Whether you’re exploring a new career path or have some background in related fields (e.g., mortgage processing, project coordination), you’re eager to learn about single-family property management.

Qualifications

- High school diploma or equivalent required; college degree preferred (recent grads encouraged to apply). - Experience in a customer-facing or project coordination role is a plus. - Valid driver’s license and reliable transportation for on-site visits. - Ability to pass background checks in accordance with local regulations.

Compensation & Benefits

- Hourly Rate: $18–$25/hr (commensurate with experience) - Performance Bonuses: Potential additional earnings based on team and NPS performance (not guaranteed). - Work Structure: - Full-Time, 40 hours/week + occasional overtime (paid at 1.5x) - Hybrid approach: field work, remote tasks, and regular office collaboration - Initial training 3 days/week in our Gainesville, VA headquarters; 2 days/week in our Alexandria office - Paid Holidays & PTO: 8 paid holidays + additional paid time off based on tenure - Mileage Reimbursement: For field visits and errands - Professional Growth: We value internal promotions—learn single-family property management from the ground up and chart a path to higher-level roles.