Assistant Property Readiness Coordinator (Entry Level)

About the Role

Ready to create exceptional experiences for Residents while diving into the world of single‑family property management? As an Assistant Property Readiness Coordinator you will ensure smooth move‑ins, efficient move‑outs, and top‑tier customer service for Real Property Management Pros in Northern Virginia.

Responsibilities

• Oversee move‑ins and move‑outs, scheduling and conducting property evaluations to ensure a positive first impression.
• Document property conditions at move‑in and move‑out, address resident questions, and coordinate any necessary follow‑up.
• Organize “Make‑Ready” repairs, cleanings, and other services between resident turnovers.
• Communicate with vendors, contractors, and internal teams to ensure homes are fully prepped for new residents.
• Serve as the primary point of contact for residents during transition periods, answering questions and resolving concerns.
• Encourage resident feedback and positive reviews to enhance Net Promoter Score.
• Collaborate with leasing agents to share property updates, track progress, and keep landlord/investor clients informed.
• Provide concierge‑level service by educating investors on property statuses and potential upgrades.
• Accurately document all interactions and property details in software systems, maintaining both digital and physical records for compliance.

Qualifications

• High school diploma or equivalent required; college degree preferred (recent graduates encouraged to apply).
• Customer‑facing or project coordination experience is a plus.
• Valid driver’s license and reliable transportation for on‑site visits.
• Ability to pass background checks in accordance with local regulations.
• Customer‑focused mindset with strong attention to detail.
• Organized, flexible, and able to juggle multiple tasks and re‑prioritize as needed.
• Clear verbal and written communication skills.
• Tech‑savvy with comfort using software tools, apps, and online platforms.
• Residency in Northern Virginia (ideally within the portfolio territory).
• Interest in real estate and willingness to learn single‑family property management.

Compensation & Benefits

• Hourly rate: $18–$25 per hour, based on experience.
• Performance bonuses tied to team and NPS performance (not guaranteed).
• Full‑time schedule: 40 hours/week plus occasional overtime paid at 1.5×.
• Hybrid work structure: field work, remote tasks, and regular office collaboration.
• Initial training: 3 days/week at Gainesville, VA headquarters and 2 days/week at Alexandria office.
• Paid holidays: 8 holidays plus additional PTO based on tenure.
• Mileage reimbursement for field visits and errands.
• Professional growth opportunities with internal promotions and pathway to higher‑level roles.