Assistant Property Readiness Coordinator (Entry Level)

About the role

Ready to create exceptional experiences for Residents while diving into the world of single-family property management? Join Real Property Management Pros as our Assistant Property Readiness Coordinator and play a vital role in ensuring smooth move-ins, efficient move-outs, and top-tier customer service.

Responsibilities

• Oversee Move-Ins & Move-Outs: Schedule and conduct property evaluations, ensuring Residents move in seamlessly and have a positive first impression; Document property conditions at move-in and move-out, address questions, and coordinate any necessary follow-up.
• Coordinate Make-Ready Projects: Organize repairs, cleanings, and other services between Resident turnovers; Communicate with vendors, contractors, and internal teams to ensure homes are fully prepped for new Residents.
• Champion Resident Satisfaction: Serve as a primary point of contact for Residents during the transition periods, answering questions and resolving concerns; Encourage Residents to provide feedback and positive reviews as we strive to enhance our NPS score.
• Collaborate with the Leasing Team: Work closely with Leasing Agents to share updates on property conditions, track progress, and ensure our Landlord/Investor clients stay informed; Provide concierge-level service by educating Investors on property statuses and potential upgrades.
• Maintain Detailed Records: Accurately document all interactions and property details in our software systems; Keep digital and physical records updated for compliance and accountability.

Requirements

• High school diploma or equivalent required.
• Valid driver’s license and reliable transportation for on‑site visits.
• Ability to pass background checks in accordance with local regulations.

Qualifications

• College degree preferred (recent grads encouraged to apply).
• Experience in a customer‑facing or project coordination role is a plus.

Skills

• Customer‑Focused: genuinely enjoy helping people and understand the importance of creating positive experiences for Residents.
• Detail‑Oriented: notice the small things that make a big difference in property condition evaluations and make‑ready processes.
• Organized & Flexible: able to juggle multiple tasks, re‑prioritize as needed, and keep projects running on time.
• Clear Communicator: able to relay information effectively to Residents, Investors, contractors, and fellow team members—both verbally and in writing.
• Tech‑Savvy: comfortable using software tools, apps, and online platforms to keep tasks on track and communicate updates.
• Locally Based: live in Northern Virginia (ideally within the territory where your portfolio is located) to handle field work and property visits.
• Interest in Real Estate: eager to learn about single‑family property management