Assistant Property Manager (Tax Credit & HUD required)

About the role

This position is principally responsible for supporting the Residential Property Manager in the day‑to‑day operations and fiscal management of designated communities. The Assistant Property Manager is expected to maintain a high level of customer service and professionalism.

Qualifications

• Some college education preferred
• 1–3 years of hands‑on tax credit work experience as an assistant residential property manager of a LIHTC or similar affordable property
• Annual certifications and recertifications experience preferred
• COS, LIHTC, and ARM certifications desired
• Demonstrated progressive career path in affordable housing (required)
• Proficiency with OneSite Property Management software
• Working knowledge of Microsoft Office Suite
• Excellent marketing and sales abilities, strong customer service, and conflict‑resolution skills
• Energetic team player with a high degree of professionalism and integrity
• Excellent organizational skills, attention to detail, and high accuracy
• Ability to work independently, exercise judgment, and solve problems

Responsibilities

• Prepare lease agreements, move‑in and compliance paperwork, and show units to prospective residents.
• Answer all phone lines; provide apartment information per Fair Housing standards, document maintenance requests, and assist with resident concerns and questions.
• Retrieve and follow up on all phone, fax, and email messages.
• Respond promptly to apartment inquiry leads and record all traffic.
• Handle resident calls and emails, completing requests for information.
• Greet and tour prospects according to Fair Housing standards, build rapport, assess needs, and work toward lease closure; show model and vacant units and provide accurate community information.
• Update daily advertising on all approved marketing platforms.
• Study brochures, price sheets, leases, and become fully knowledgeable of all policies and procedures.
• Complete administrative functions related to move‑in, move‑out, and resident retention.
• Market and advertise properties to ensure maximum occupancy levels.