Assistant Property Manager (Tax Credit & HUD required)

About the Role

This position supports the Residential Property Manager in the day-to-day operations and fiscal management of designated communities, maintaining a high level of customer service and professionalism.

Responsibilities

• Prepare lease agreements and all applicable move-in and compliance paperwork.
• Show units to prospective residents.
• Answer all phone lines; provide apartment information according to Fair Housing standards, document maintenance requests, and assist with resident concerns and questions.
• Retrieve and follow up on all phone or fax messages and emails.
• Respond to apartment inquiry leads timely and record all traffic.
• Respond to resident calls and/or emails and complete requests for information.
• Greet and tour prospects according to Fair Housing standards, including building rapport, determining prospect needs, showing models and vacant units, and providing accurate community information.
• Update daily all advertising on approved marketing platforms.
• Study all brochures, price sheets, leases, and be fully knowledgeable on all policies and procedures.
• Complete administrative functions related to move-in and move-out preparation as well as resident retention.
• Market and advertise properties to ensure maximum occupancy levels.

Requirements

• Minimum one to three years of hands-on tax credit work experience as an assistant residential property manager of a LIHTC or similar affordable property.
• Annual certifications and recertifications experience preferred.
• COS, LIHTC, and ARM certifications desired.
• A demonstrated progressive career path in affordable housing.
• Proficiency with OneSite Property Management software.

Skills

• Working knowledge of Microsoft Office Suite.
• Excellent marketing and sales abilities.
• Strong customer service and conflict resolution skills.
• Energetic team player with a high degree of professionalism and integrity.
• Excellent organizational skills and attention to detail with a high degree of accuracy.
• Ability to work independently, exercise judgment, and solve problems.

Some college education preferred.