Assistant Property Manager, Multifamily

About the role

The Assistant Property Manager is responsible for maintaining our communities to a market-ready standard, ensuring a high level of service, at all times. Assistant Property Managers are also responsible for building and motivating high performing teams to maximize the performance of the property. This role operates in a professional office environment, routinely using standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Regular travel between properties in varying weather conditions is required.

Responsibilities

• Ensuring the smooth running of the community in a fast‑paced environment.
• Assist the Property Manager with overall operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
• Assist the Property Manager with providing superior customer service and communication to residents and prospects to enhance satisfaction, increase renewals, revenue, reputation, and profitability.
• Complete lease/renewal paperwork to ensure completion of company standards.
• Track and evaluate advertising, and all client traffic.
• Assist the team by maintaining and modeling the Cushman & Wakefield mission to be the best national management company.
• Assist the Property Manager with day‑to‑day operations of the entire on‑site team, ensuring that all Cushman & Wakefield policies and procedures are being followed.
• Maintain effective on‑site staff through interviewing, hiring, and coaching as necessary.
• Maintain residents' files in accordance with company standards.
• Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow‑up.
• Manage and maintain all aspects of overall community budget and finances.
• Work with leasing staff to ensure that leasing/marketing goals are being met.
• Perform any other related duties as required or assigned.

Skills

• Effective communication and customer service skills.
• Computer literate, including Microsoft Office Suite and internet navigation skills.
• General office, bookkeeping and sales skills.
• Excellent oral and written communication skills.
• Ability to determine leasing opportunities of staff and work on goal setting – improving the performance of each staff member.
• Ability to supervise day‑to‑day operations of the team, ensuring that all C&W policies and procedures are being followed.
• Ability to manage a team.

Qualifications

• Bachelor’s Degree preferred.
• High School Diploma, GED, Technical or Vocational school required.
• 3+ years of Property Management experience.
• 1+ years of Management experience.

Benefits

• 120 Hours Paid Time Off annually; prorated upon hire.
• 40 Hours Sick Time annually; prorated upon hire.
• 2 Volunteer Days annually to give back to causes important to you and your community.
• 12+ Company Holidays annually.
• Paid Parental Leave to support you and your family.
• Medical, Dental, Vision & Life Insurance, along with supplementary benefit options, including pet insurance, pre‑tax spending accounts, and early access to pay.
• Company Discounts Program offering savings with many major retailers and service providers.
• Personal & Professional Development Resources, including access to LinkedIn Learning, for continued learning and growth.
• Employee Assistance Program & Counseling Services offering confidential guidance and resources when you need them.
• Opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.

Pay

The compensation that will be offered to the successful candidate will depend on factors such as