Assistant Program Supervisor - Fayetteville, Sparta and Tullahoma, TN

Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. We are a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and help people start their path to recovery. Our comprehensive approach—the gold standard in care—has been shown to prevent overdose deaths and lead to long-term recovery. We bring critical services to communities across the U.S., improving access to treatment for over 26,500 patients through outpatient, office-based clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia.

About the role

As an Assistant Program Supervisor, you will create and foster an environment that supports Crossroads’ mission and culture while assisting the Program Supervisor in achieving key performance indicators: Census, Attrition, EBITDA, and NPS.

Responsibilities

• Support and reinforce Crossroads policies and procedures
• Proactively partner with the Program Supervisor and Human Capital Business Partner on employee relations matters
• Assist in conducting interviews for open positions
• Support onboarding and acclimation of new team members, including review of job descriptions, associate handbook, and new hire policies
• Monitor team performance and compliance, and assist with staff training
• Create schedules and approve timecards for teammates at assigned centers
• Perform front office responsibilities, including check-in/check-out, vitals, and urine toxicology
• Ensure labs are completed in a timely manner and sent to the appropriate lab
• Reconcile payments and transport deposits to the bank
• Serve as the primary point of contact for patient concerns and escalate issues to the Program Supervisor
• Maintain patient insurance information and facilitate conversations regarding insurance concerns
• Order and maintain all supplies for assigned center(s)
• Communicate necessary changes with the team and ensure timely implementation
• Complete and facilitate performance evaluations with the assistance of the Program Supervisor
• Evaluate staffing needs and escalate concerns to the Program Supervisor
• Be available and onsite during center operating hours
• Assist support departments as needed

Requirements

• High school diploma or GED required
• Preference given to candidates with experience in an Office-Based Opioid Treatment program and supervisory experience
• Experience working with individuals with substance abuse or mental health conditions

Schedule

• Fayetteville, TN (4140 Thornton Taylor Parkway): Thursday–Friday, 8:00 AM–5:00 PM
• Sparta, TN (161 Mose Drive): Monday–Friday, 8:00 AM–5:00 PM
• Tullahoma, TN (127 Ledford Mill Road): Monday–Friday, 8:00 AM–5:00 PM

Benefits

• Medical, dental, and vision insurance
• Paid time off (PTO)
• 401K options with company match (no vesting period)
• Annual continuing education allowance (in related field)
• Life insurance
• Short- and long-term disability
• Paid maternity/paternity leave
• Mental health day
• Calm subscription for all employees
• Mileage reimbursement at the current IRS rate (if applicable)
• Community events promoting belonging and education (e.g., cookouts, fairs, parades, addiction awareness programs)
• Opportunity to make a daily impact on lives and save lives