Program Assistant Supervisor

UPMC Western Psychiatric Hospital is seeking a Program Assistant Supervisor to join our team. Our 14‑bed residential program serves adults living with serious and persistent mental health conditions, most commonly schizophrenia, in a voluntary, long‑term setting. With low resident turnover, we have built a close‑knit community where residents and staff develop lasting relationships and provide meaningful support every day.

About the role

The Program Assistant Supervisor helps oversee a team of 10 direct‑care professionals alongside the Program Supervisor, ensuring exceptional care and support for residents. The role involves assisting with staff training, onboarding, supervision, scheduling, payroll, on‑call coverage, regulatory compliance, budget monitoring, and direct consumer support. This position offers emerging leaders mentorship and hands‑on leadership development.

Responsibilities

• Support program operations by assisting with staff training, onboarding, supervision, scheduling, payroll, and on‑call coverage.
• Help ensure regulatory compliance through record reviews, documentation oversight, licensing support, and monthly reporting.
• Monitor budgets, maintain training records, and support administrative functions to promote efficient program operations.
• Build collaborative relationships with consumers, families, treatment teams, and community partners while supporting individualized treatment goals.
• Provide direct consumer support, including therapeutic activities, referrals, admissions/discharges, case management, and transportation as needed.

Requirements

• Bachelor’s degree AND one year related experience (or an equivalent combination of experience and training approved by regulatory bodies and the Program Director).
• Extensive knowledge of crisis intervention techniques.
• Extensive knowledge of theories, principles, and techniques related to services provided.
• If applicable, familiarity with medication monitoring practices.
• Proficiency with Microsoft Word and Excel.

Licensure, Certifications, and Clearances

• Basic Life Support (BLS) or Cardiopulmonary Resuscitation (CPR).
• Comprehensive Crisis Management (CCMC).
• Valid driver’s license.
• Act 34 compliance.
• OAPSA certification.

Schedule

Typically Monday‑Friday, 8 a.m. – 4 p.m., but variable shifts (evenings, weekends, overnights) may be required for program coverage. On‑call duty is required every other month.

Location

705 Fifth Avenue, Rochester, NY 15132.

Dress Code

Business casual.