Assistant Program Supervisor - Greeneville and Newport, TN

Day in the Life of an Assistant Program Supervisor

Creates and fosters an environment that supports Crossroads Mission and Inspire Culture
Supports and reinforces Crossroads policies and procedures
Assists Program Supervisor with the achievement of Crossroads 4 main KPI’s: Census, Attrition, EBITDA and NPS
Proactively partners with Program Supervisor and Human Capital Business Partner on employee relations matters
Partners with Program Supervisor in conducting interviews for open positions
Assists with the onboarding and acclimation of new Crossroads team members, including review of job description, associate handbook, new hire policies, etc.
Partners with Program Supervisor to monitor team performance and compliance, and assist with staff training
Creates schedules and approves timecards for teammates at assigned centers
Performs front office responsibilities, including but not limited to Check-in and Check-out, vitals and urine toxicology
Ensures labs are completed in a timely manner and sent to the appropriate lab
Reconciliation of payments and transportation of deposits to bank
Primary point of contact for all patient concerns and escalation to Program Supervisor
Maintains patient insurance information and facilitates conversations regarding insurance concerns
Orders and maintains all supplies for assigned center(s)
Communicates necessary changes with team and ensures changes are implemented timely and effectively
Completes and facilitates performance evaluations with the assistance of the Program Supervisor
Ongoing evaluation of staffing needs and escalates needs to Program Supervisor
Available and onsite during hours of center operations
Assists Support Departments as needed

Education And Experience Requirements

Candidates should have experience working in an Office Based Opioid Treatment program and supervisory experience.
Preference given to candidates with experience working with individuals with substance abuse or mental health.
Highschool Diploma or GED required

Position Benefits

• Have a daily impact on many lives.
• Excellent training if you are new to this field.
• Mileage reimbursement (if applicable)
• Crossroads matches the current IRS mileage reimbursement rate.
• Community events that promote belonging and education.
• Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events.
• Opportunity to save lives every day!
• Benefits Package:
• Medical, Dental, and Vision Insurance
• PPO
• Variety of 401K options including a match program with no vesture period
• Annual Continuing Education Allowance (in related field)
• Life Insurance
• Short/Long Term Disability
• Paid maternity/paternity leave
• Mental Health day
• Calm subscription for all employees