Assistant Program Supervisor - Abingdon, Pounding Mill and Wise, VA

About the role

Crossroads Treatment Centers provides evidence‑based medication assisted treatment (MAT) for opioid use disorder across outpatient, office‑based clinics in GA, KY, NJ, NC, SC, PA, TN, TX, and VA. Since 2005 the organization has served over 26,500 patients, focusing on reducing overdose deaths and supporting long‑term recovery.

Responsibilities

• Creates and fosters an environment that supports Crossroads mission and Inspire culture.
• Supports and reinforces Crossroads policies and procedures.
• Assists Program Supervisor with the achievement of Crossroads’ four main KPIs: Census, Attrition, EBITDA, and NPS.
• Proactively partners with the Program Supervisor and Human Capital Business Partner on employee‑relations matters.
• Partners with the Program Supervisor in conducting interviews for open positions.
• Assists with onboarding and acclimation of new team members, including review of job descriptions, associate handbook, and new‑hire policies.
• Partners with the Program Supervisor to monitor team performance and compliance, and to assist with staff training.
• Creates schedules and approves timecards for teammates at assigned centers.
• Performs front‑office responsibilities, including check‑in/check‑out, vitals, and urine toxicology.
• Ensures labs are completed promptly and sent to the appropriate laboratory.
• Reconciles payments and transports deposits to the bank.
• Acts as primary point of contact for all patient concerns and escalates issues to the Program Supervisor.
• Maintains patient insurance information and facilitates conversations regarding insurance concerns.
• Orders and maintains all supplies for assigned center(s).
• Communicates necessary changes with the team and ensures timely implementation.
• Completes and facilitates performance evaluations with assistance from the Program Supervisor.
• Evaluates staffing needs on an ongoing basis and escalates requirements to the Program Supervisor.
• Remains available and onsite during center operating hours.
• Assists support departments as needed.

Requirements

• High school diploma or GED required.
• Preference for candidates with experience in an office‑based opioid treatment program.
• Supervisory experience preferred.
• Experience working with individuals with substance‑abuse or mental‑health issues.
• Must meet state‑defined minimum licensure, education, and experience requirements for a Program Supervisor.

Schedule

• Monday – Abingdon 10:00 am – 5:00 pm or Wise 2:00 pm – 5:00 pm
• Tuesday – Abingdon 9:00 am – 5:00 pm or Wise 9:00 am – 1:00 pm
• Wednesday – Abingdon 9:00 am – 6:00 pm or Pounding Mill 10:00 am – 2:00 pm
• Thursday – Abingdon 8:00 am – 4:00 pm or Pounding Mill 2:00 pm – 5:00 pm or Wise 9:00 am – 12:00 pm
• Friday – Abingdon 9:00 am – 2:00 pm or Pounding Mill 9:00 am – 2:00 pm

Benefits

• Daily impact on many lives.
• Excellent training for newcomers to the field.
• Mileage reimbursement (Crossroads matches the current IRS mileage rate).
• Community events that promote belonging and education (cook‑outs, fairs, parades, school outreach, holiday events).
• Opportunity to save lives every day.
• Medical, dental, and vision insurance plus paid time off.
• Variety of 401(k) options with a matching program and no vesting period.
• Annual continuing‑education allowance in a related field.
• Life insurance.
• Short‑ and long‑term disability.
• Paid maternity/paternity leave.
• Mental‑health day.
• Calm subscription for all employees.