Assistant Program Manager of Adult Day Support Program

About the role

Join ServiceSource, an organization dedicated to empowering individuals with disabilities. This position serves in an assistant capacity to the Program Manager, supporting daily operations and ensuring compliance with regulatory guidelines.

Responsibilities

• Assists in the development and implementation of services, supports, and programming for persons served.
• Supports staff in maintaining a healthy and safe environment.
• Maintains communication with management and staff regarding issues and concerns.
• Ensures compliance with all State and Federal regulatory guidelines, including Medicaid, Licensing, and CARF.
• Performs duties of the Program Manager in his/her absence.
• Ensures daily operations are fulfilled and running smoothly.
• Maintains familiarity and ensures ongoing compliance with organizational policies and regulatory bodies.
• Completes and reviews evaluation/assessment reports, ISPs, progress review reports, daily notes, case notes, incident reports, contacts, reviews, attendance, and other supporting documentation.
• Encourages and provides active engagement in all daily group and individual areas.
• Maintains a safe, clean, and orderly environment and reports unsafe conditions immediately.
• Provides proper behavior intervention techniques and reports medical concerns, APS allegations, injuries, and other significant events.
• Establishes and maintains communication with family members, authorized representatives, Guardians, residential providers, and Support Coordinators.
• Ensures accurate and quality participant records and documentation.
• Trains and supports staff in maintaining compliance with organizational policies and procedures.
• Performs quality assurance of data and reports.
• Completes and passes the ODD (Orientation to Developmental Disabilities) test and competencies.
• Attends staff trainings and participates in department meetings, participant meetings, and staff committee meetings.
• Completes assigned documentation and attendance rosters in accordance with standard operating procedures.

Qualifications

• High school diploma or GED.
• Bachelor’s degree and/or college-level coursework in the human service field preferred.
• Three (3) years’ experience working with individuals with developmental disabilities.
• Must pass the State of Virginia DBHDS fingerprinting and criminal background check.
• Must pass the ODD assessment and competencies.
• Eligible drivers must have a good MVR and pass online driving training within 15 days of hire.

Additional Responsibilities

• Model and assist staff in providing active engagement in all daily group and individual areas.
• Ensure, maintain, and monitor accurate and quality participant records and documentation.
• Train/support staff as needed to ensure accuracy.
• Maintain up-to-date program participant information.
• Perform other responsibilities as assigned.

What We Offer

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company-paid Disability, Life, and Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan with a company match up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts.
• An Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program.