Assistant Program Manager - Day Support Program

About the role

ServiceSource is proudly hiring an Assistant Program Manager for our Day Support Program for adults with developmental disabilities. Join us in making a positive impact!

Responsibilities

• Perform the duties of the Program Manager in his/her absence.
• Serve in an acting capacity in the absence of the Program Manager.
• Aid in the development and implementation of services, supports, and programming for persons served.
• Support staff to ensure active engagement and a healthy and safe environment.
• Maintain communication with pertinent management and staff regarding issues and concerns relating to the site.
• Aid the Program Manager in providing support to the individuals served and staff as needed.
• Maintain familiarity and ensure ongoing compliance with organizational policies and other regulatory bodies (Medicaid, Licensing, CARF, etc.) as it pertains to individual’s records, plans, and documentation.
• Aid in the completion and review of all evaluation/assessment reports, ISPs, progress review reports, daily notes, case notes, incident reports, contacts, reviews, attendance, and other supporting documentation (including data collection and aggregation).
• Ensure all programs and documentation comply with any and all regulatory agencies.
• Promote a safe, clean, and orderly environment and report unsafe conditions immediately.
• Demonstrate proper behavior intervention techniques, following of written protocols and procedures. Notify the Program Manager, Nurse, designee of any medical concerns, APS allegations, injuries, and other significant events immediately.
• Establish/maintain communication with family members, authorized representatives, Guardians, residential providers, Support Coordinators regarding participants' progress, schedule, community activities, illness, incidents, etc.
• Model and assist staff in providing active engagement in all daily group and individual areas.
• Maintain accurate and quality participant records and documentation as per the PCP, regulatory and company standards and all applicable regulations.
• Attend all staff trainings on documentation as scheduled.
• Encourage and support staff to maintain compliance with organizational policies and procedures, state, and federal regulations as applicable.
• Complete and pass the Orientation to Developmental Disabilities (ODD) test and competencies.
• Participate in department meetings, participant meetings as assigned, and staff committee meetings.
• Complete in an accurate and timely manner and in accordance to standard operating procedures all assigned documentation, attendance rosters, etc.
• Train/support staff as needed to ensure accuracy.
• Perform quality assurance of data, quarterly reports, etc. to ensure accuracy and compliance.
• Perform other responsibilities as assigned.

Qualifications

• High school diploma or General Educational Development (GED).
• Bachelor’s degree and/or college level course-work in the human service field preferred.
• Three (3) years’ experience working with individuals with developmental disabilities required.
• Must pass the State of Virginia Department of Behavioral Health and Developmental Services (DBHDS) fingerprinting and criminal background check.
• Must pass the ODD (Orientation to Developmental Disabilities) assessment and competencies.
• Employees who drive individuals in the community or on behalf of the company must possess a current and valid driver's license.
• Eligible drivers must have a good motor vehicle record (MVR).
• If eligible to drive, must pass the online driving training within 15 days of hire.

Additional Responsibilities

• Establish/maintain communication with family members, authorized representatives, Guardians, residential providers, Support Coordinators regarding participants' progress, schedule, community activities, illness, incidents, etc.
• Model and assist staff in providing active engagement in all daily group and individual areas.
• Maintain accurate and quality participant records and documentation as per the PCP, regulatory and company standards and all applicable regulations.
• Attend all staff trainings on documentation as scheduled.
• Encourage and support staff to maintain compliance with organizational policies and procedures, state, and federal regulations as applicable.
• Complete and pass the Orientation to Developmental Disabilities (ODD) test and competencies.
• Participate in department meetings, participant meetings as assigned, and staff committee meetings.
• Complete in an accurate and timely manner and in accordance to standard operating procedures all assigned documentation, attendance rosters, etc.
• Train/support staff as needed to ensure accuracy.
• Perform quality assurance of data, quarterly reports, etc. to ensure accuracy and compliance.
• Perform other responsibilities as assigned.

What We Offer

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• An Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.