Assistant Program Manager - Custodial

About the role

The Assistant Program Manager (APM) supports overall execution of the INSCOM custodial contract in Fort Belvoir, VA. The APM has primary responsibility for oversight of quality control and assists with staffing coordination, training execution, schedule compliance, corrective actions, customer support, and day-to-day operational continuity across approximately 635,000 square feet in four buildings, including controlled-access and classified environments.

Responsibilities

• Manage day-to-day contract operations to ensure work is executed in accordance with the PWS, schedules, frequencies, quality standards, and customer requirements.
• Oversee quality control implementation, including inspections, deficiency tracking, corrective action follow-up, trend identification, and readiness of quality documentation and records.
• Cook up supervisors and staff across shifts to maintain service continuity, coverage, and response capability for routine, periodic, and emergent work.
• Monitor training completion and on-the-job reinforcement for custodial methods, customer service, safety, equipment use, and security compliance.
• Support maintenance of building schedules, service logs, staffing rosters, supply status, and equipment readiness to sustain uninterrupted operations.
• Aid in transition/start-up readiness, onboarding coordination, security access planning, and implementation of customer-facing operational controls.
• Implement and reinforce the ServiceSource QC SOP, Training SOP, and standardized observation/checklist tools applicable to the contract and ensure role-appropriate use of CompuClean/CleanCheck documentation and trend data.
• Ensure employees receive hands-on task training using visual aids, equipment guides, and chemical charts, with supervisory observation, competency validation, and refresher training assigned based on deficiencies, audit findings, and operational changes.

Qualifications

• High school diploma or GED required. Bachelor’s degree preferred.
• Minimum two (2) years of experience and training in similar custodial services within the past five (5) years; additional leadership experience preferred.
• Active TS/SCI security clearance required; Must successfully meet all applicable access, badging, SCIF, OPSEC, and NISPOM-related requirements.
• Minimum (3) years of experience with quality control, inspection programs, staff supervision, and customer-facing service delivery preferred.
• Minimum (3) years of experience supporting secure federal, military, or intelligence community environments is strongly preferred.
• Baseline certification requirements per the FY27 Custodial Operating Plan Educational Pathway for Management / Quality Control roles: ISSA/CMI Accredited Auditing Professional (AAP), ISSA/CMI Certified Workloading Specialist (CWS), and ISSA/CMI Certified Professional Trainer (CPT).
• Knowledge of custodial operations management, inspection programs, staffing coordination, schedules/frequencies, and service quality standards.
• Strong analytical and organizational skills, including ability to monitor performance, prioritize actions, and maintain documentation.
• Strong written and verbal communication skills and ability to interact professionally with staff, management, and customer representatives.
• Ability to lead teams, reinforce accountability, solve problems objectively, and support continuous improvement.
• Knowledge of safety, security, and compliance requirements applicable to federal and classified work environments.
• Ability to work under pressure, manage multiple priorities, and maintain operational continuity during staffing or access constraints.

Additional Responsibilities

• Promote full compliance with TS/SCI access requirements, site security protocols, badging rules, OPSEC, SCIF rules, and related government/customer requirements.
• Assist with performance reporting, quality data review, management updates, and preparation of documentation required for customer and internal reviews.
• Drive accountability for service quality, responsiveness, professionalism, and immediate correction of issues identified by management or the customer.
• Cook up with HR, Security, and contract leadership as needed on staffing, onboarding, employee relations, accommodations, and return-to-work considerations.
• Support equipment, chemical, and supply accountability and ensure proper storage, safety controls, and operational readiness.
• Support zero-fail adoption expectations for the QC SOP and Training SOP and maintain audit-ready records demonstrating implementation, competency validation, and corrective action follow-through.
• Use available inspection, training, and productivity information to identify repeat deficiencies, reinforce standards, and support continuous improvement across the operation.
• Responsible for validating frontline and supervisory competency through observation and documentation and for assigning refresher training based on observed gaps, repeat deficiencies, new equipment/chemicals, or audit findings.
• Comply with corporate, operational, and site-specific custodial policies, procedures, and SOPs, including BBP, CleanCheck/CompuClean systems and standards, the QC Plan, QC SOP training, and applicable safety procedures.
• Perform other responsibilities as assigned.

What We Offer

To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance. We also provide a generous paid time-off program in which the benefits increase based on your tenure with the company.