Assistant Program Manager

About the role

ServiceSource is an organization dedicated to driving innovation and strengthening communities. This position serves in an assistant capacity to the Program Manager, serving in an acting capacity in the absence of the Program Manager.

Responsibilities

• Serves in an acting capacity in the absence of the Program Manager.
• Assists in the development and implementation of services, supports, and programming of persons served.
• Supports staff to ensure active engagement and a healthy and safe environment.
• Maintain communication with pertinent management and staff regarding issues and concerns relating to the site.
• Assist the Program Manager in providing support to the individuals served and staff as needed.
• Maintain familiarity and ensure ongoing compliance with organizational policies and other regulatory bodies (Medicaid, Licensing, CARF, etc.) as it pertains to individual’s records, plans and documentation.
• Affirmatively complete and review all evaluation/assessment reports, ISPs, progress review reports, daily notes, case notes, incident reports, contacts, reviews, attendance and other supporting documentation (including data collection and aggregation).
• Ensure all programs and documentation comply with any and all regulatory agencies.
• Promote a safe, clean, and orderly environment and report unsafe conditions immediately.
• Demonstrate proper behavior intervention techniques, following of written protocols and procedures. Immediately notify the Program Manager, Nurse, designee of any medical concerns, APS allegations, injuries, and other significant events.
• Establish/maintain communication with family members, authorized representatives, Guardians, residential providers, Support Coordinators regarding participants progress, schedule, community activities, illness, incidents, etc.
• Model and assist staff in providing active engagement in all daily group and individual areas.
• Ensure, maintain, and monitor accurate and quality participant records and documentation as per the PCP, regulatory and company standards and all applicable regulations.
• Complete and pass the Orientation to Developmental Disabilities (ODD) test and competencies.
• Participate in department meetings, participant meetings as assigned, and staff committee meetings.
• Attend all staff trainings on documentation as scheduled.
• Encourage and support staff to maintain compliance with organizational policies and procedures, state, and federal regulations as applicable.
• Complete and pass the Orientation to Developmental Disabilities (ODD) test and competencies.
• Complete in an accurate and timely manner and in accordance to standard operating procedures all assigned documentation, attendance rosters, etc.
• Train/support staff as needed to ensure accuracy.
• Maintain up-to-date program participant information.
• Perform other responsibilities as assigned.

Qualifications

• High school diploma or General Educational Development (GED).
• Preferred: Bachelor’s degree and/or college level course-work in the human service field.
• Required: Three (3) years’ experience working with individuals with developmental disabilities.
• Preferred: Supervisory experience.
• Must pass the State of Virginia Department of Behavioral Health and Developmental Services (DBHDS) fingerprinting and criminal background check.
• Must pass the ODD (Orientation to Developmental Disabilities) assessment and competencies.
• Employees who drive individuals in the community or on behalf of the company must possess a current and valid driver's license. Eligible drivers must have a good motor vehicle record (MVR).
• Driving requirements vary by site.
• If eligible to drive, must pass the online driving training within 15 days of hire.

Additional Responsibilities

• Establish/maintain communication with family members, authorized representatives, Guardians, residential providers, Support Coordinators regarding participants progress, schedule, community activities, illness, incidents, etc.
• Model and assist staff in providing active engagement in all daily group and individual areas.
• Ensure, maintain, and monitor accurate and quality participant records and documentation as per the PCP, regulatory and company standards and all applicable regulations.
• Inform the Program Manager (or designee) of missing or inaccurate information immediately.
• Attend all staff trainings on documentation as scheduled.
• Encourage and support staff to maintain compliance with organizational policies and procedures, state, and federal regulations as applicable.
• Complete and pass the Orientation to Developmental Disabilities (ODD) test and competencies.
• Participate in department meetings, participant meetings as assigned, and staff committee meetings.
• Attend all staff trainings on documentation as scheduled.
• Complete in an accurate and timely manner and in accordance to standard operating procedures all assigned documentation, attendance rosters, etc.
• Train/support staff as needed to ensure accuracy.
• Maintain up-to-date program participant information.
• Perform other responsibilities as assigned.

What We Offer

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

Equal Employment Opportunity

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.