Assistant Program Director

About the role

The Assistant Program Director (AD) directly supervises the Operations Manager and Program Manager, who collectively oversee all shelter and housing staff members. This position is required to regularly monitor staffing levels and performance, program outcomes, shelter maintenance, and represent the organization to external stakeholders, including Board members, government officials and agencies, funders, and other nonprofit partner organizations. The AD is a member of the leadership team, which includes the Director of Programs and Impact, Director of Development and Communications, Director of People and Culture, Director of Business and Finance, and the CEO. Together with the leadership team, the AD helps drive strategic initiatives and serves as a leader to staff across the organization.

Responsibilities

• Directly supervises the Operations Manager, who manages three supervisors and the shelter assistant team, and all shelter and housing day-to-day operations.
• Directly supervises the Program Manager, who manages all TDP case managers, including rehousing case managers, the housing navigator, and supportive housing case managers.
• Directly supervises the Clinical Supervisor, who manages the Behavioral Health Counselor and Group Facilitator.
• Works in partnership with the Group Facilitator to ensure the provision of on-site life skills programming, training, and therapeutic groups.
• Supports shift supervisors in ongoing supervision of shelter assistant staff.
• Ensures services are provided in a trauma-informed manner and environment.
• Ensures safe, effective, and hygienic operations of the shelter.
• Oversees, updates, and communicates all housing and shelter policies and procedures.
• Supports the Operations Manager in maintaining staff schedules to meet the needs of shelter and supportive housing operations.
• Regularly tracks and evaluates program data, including use of HMIS.
• Supports Operations and Program Managers in budgetary oversight.
• Oversees grievance and appeals policies and processes.
• Provides vacation relief for on-call staff, stepping into on-call duties when a regular member of the on-call rotation is unavailable.
• Provides ongoing training and professional development opportunities for staff.
• Represents TDP externally with a variety of stakeholders.
• Co-facilitates weekly supervision team meetings with the Director of Programs and Impact.
• Oversees shelter maintenance and facilities partnership with Ohana.
• Oversee changes and updates to the shelter operations manual.
• Supports Programs and Operations Managers in planning and facilitating monthly operations team meetings.
• Provides backup payroll support in the absence of a manager.
• Attends weekly manager meetings and workshops with the Director of Programs and Impact.
• Participate in weekly Director’s meetings and bi-monthly leadership meetings.
• Adds additional responsibilities as needed.

Qualifications

• At least five years of staff supervision experience.
• Degree in relevant field (human services, social work, marketing/communications, human resources, finance, nonprofit management, etc., depending on role).
• Lived experience relevant to, or shared identities, with those The Delores Project serves, including Indigenous people, communities of color, LGBTQIAI+ individuals, those with disabilities, and transgender and nonbinary people.
• The desire to work as part of a team—to make decisions creatively and collaboratively and to act in the best interest of one another and the organization.
• Lived or work experience with people who have been victims of trauma, those with mental health challenges, substance use disorders, those with traumatic brain injuries, and/or disabilities.
• High emotional intelligence and self-awareness, commitment to assuming the best intent of others.
• Prior training in mental health first aid, de-escalation, vicarious trauma, harm reduction, and crisis intervention.
• Ability to be non-judgmental of other people’s identities and life choices.
• Understanding of professional boundaries and how to model and maintain them with colleagues and people with diverse needs and from diverse backgrounds.
• Ability to positively and professionally represent The Delores Project to a diversity of stakeholders.
• Ability to speak Spanish or American Sign Language fluently.
• Good problem-solving, decision-making, and communication skills, and the ability to take initiative and work independently.
• Ability to thrive in a dynamic and ever-changing work environment, ability to switch priorities and gears as necessary.
• Willingness to engage in continuous learning and conversations around diversity, equity, inclusion, justice, and belonging.
• Ability to pass a background check (TDP is a second-chance employer and encourages all interested candidates to apply).
• Schedule flexibility based on the needs of the role/team/organization, including some evening and weekend hours when necessary and the ability to attend quarterly all-staff meetings on Saturday mornings.

Benefits

• 13 paid holidays
• Birthday pay
• Generous Paid Time Off
• Medical/dental/vision/life/mental health insurance
• Optional flex-spending account
• Free RTD Ecopass
• Optional Simple IRA/Roth IRA with a 3% employer match
• $150 signing bonus before your first paycheck

Pay

Salary Range: $76k-$82k DOE

Schedule

Schedule flexibility based on the needs of the role/team/organization, including some evening and weekend hours when necessary and the ability to attend quarterly all-staff meetings on Saturday mornings.