Assistant Program Director

About the role

The Assistant Program Director (APD) provides clinical supervision, programmatic leadership, and day-to-day administrative oversight at Hunterfly Trace. Working closely with the Program Director, the APD develops the clinical aptitude of the team, ensures quality service delivery, and fosters a culture of continuous learning, professional development, and quality improvement.

Responsibilities

• Provide clinical supervision, coaching, and professional development support to case management staff.
• Review and approve case documentation; conduct internal chart reviews and ensure high standards of care.
• Review dashboards and monthly reports with staff to track outcomes and ensure accountability.
• Evaluate clients for suicidal/homicidal risk and respond to and de-escalate crises as needed.
• Prepare, review, and manage follow-up on incident reports and funder incident reporting.
• Support the Program Director in developing site-specific policies, tracking tools, and outcome accountability strategies.
• Cofacilitate staff meetings, clinical meetings, building management meetings, and community meetings.
• Develop and implement client-centered groups and programming that foster an inclusive, supportive community.
• Collaborate with Arete Property Management, Housing & Stability partners, Cross Buildings, Compliance, and QA/QI departments.
• Identify community resources and serve as a liaison with care coordination, health, mental health, substance use, and employment providers.
• Hire and train new staff; manage progressive disciplinary processes in collaboration with the Program Director and HR.
• Provide overall day-to-day program management in collaboration with, and in the absence of, the Program Director.

Requirements

• MSW or MHC from an accredited institution required; LMSW or LMHC required within one year of employment.
• Minimum of one year of supervisory experience in social services.
• Knowledge of mental health, substance use, and/or chronically homeless populations.
• Experience with OMH, DOHMH, and/or HASA contracts and funder regulations.
• Strong trauma-informed clinical engagement, interpersonal, and communication skills.
• Committed to a harm reduction model and to integrating values of diversity, equity, belonging, inclusion, and justice into program culture.
• Strong organizational skills with the ability to manage competing priorities and work both independently and collaboratively.
• Experience with case management databases and strong writing skills.

Preferred Qualifications

• LMSW or LMHC preferred.
• Experience with property management partnerships, clinical group facilitation, and/or fiscal oversight.
• Experience with evidence-based models such as Motivational Interviewing.
• Bilingual proficiency preferred.