Assistant Plasma Center Manager

Job Summary

Are you a proactive leader who thrives in a fast-paced, regulated environment? Join our team as an Assistant Manager and help drive operational excellence, donor satisfaction, and team performance at our plasma collection center.

What You'll Do

• Promote professional customer service and donor retention through staff coaching and support.
• Ensure all center activities comply with SOPs, FDA, EMEA, and customer specifications.
• Maintain operational efficiency and fiscal responsibility in accordance with cGMP and QAP standards.
• Support special donor programs, including titer testing and antibody identification.
• Oversee completion of daily logs and records, including temperature checks and quality control.
• Collaborate with management to ensure appropriate staffing and coverage for donation volumes.
• Maintain accurate personnel records, including evaluations, training, and attendance.
• Aid in scheduling and preparing for staff changes, vacations, and absenteeism.
• Identify and address quality or compliance issues proactively.
• Monitor inventory levels and ensure adequate stock for production needs.
• Manage equipment maintenance schedules and resolve equipment issues promptly.
• Respond to freezer alarms and resolve excursions to protect product quality.
• Participate in deviation management, including documentation, investigations, and CAPA implementation.
• Perform opening and closing duties, including equipment checks, documentation, security protocols, etc.

Qualifications And Need-to-know

• Bachelor’s degree in healthcare, life sciences, business administration, or related field preferred (or equivalent experience).
• Minimum 1 year of supervisory or management experience, ideally in a plasma or regulated environment.
• Knowledge of plasma operations, FDA, CLIA, and cGMP regulations preferred.
• Strong organizational and leadership skills.
• Proficiency in Microsoft Office and data entry systems.
• Ability to manage multiple priorities and maintain compliance in a dynamic setting.
• Comfortable working in regulated environments with exposure to bloodborne pathogens and cold storage.