Assistant Patient Service Coordinator

About the role

This varied and rewarding role places you at the heart of patient services. You will deliver a high-quality service in line with Trust standards and build strong working relationships with outpatient administration, phlebotomy and nursing teams. Using your confident and compassionate communication skills, you will work with patients, medical staff and colleagues while supporting the Patient Services Co-ordinator, Business Support Managers and Business Manager to deliver excellent services across the Directorate.

You will co-ordinate the day-to-day activities of a busy patient administration team, inspire and support the team, and help the service achieve its targets and create improvements. You will also contribute to a positive and inclusive workplace shaped by the Leeds Way Values: Patient-centred, Collaborative, Empowered, Accountable and Fair.

We are offering both a full-time post of 37.5 hours per week, Monday to Friday, and a part-time post of 22.5 hours per week. The role may include weekend working and travel to other Trust sites when required.

Why join us

As the Assistant Patient Services Co-ordinator, you will have the opportunity to take ownership of defined areas within the Directorate, develop colleagues and influence improvements to working practices. Your leadership and ideas will help the department run smoothly, strengthen communication and ensure processes meet legislative requirements for Health and Safety, Data Protection and Confidentiality. Your day will consist of service delivery and staff management as well as data analysis.

Requirements

• Good standard of education to minimum of GCSE
• Willingness to undergo personal development and learn new skills
• Thorough knowledge of patient administration processes
• Experience of staff management including recruitment and retention
• Knowledge of Microsoft Office packages and e-mail technology
• Organisational and time management skills
• Appreciation of confidentiality
• Basic computer literacy and willingness to further computer skills
• Thorough understanding of all policies and procedures governing the Trust’s approach and delivery to Patient Administration
• Understanding of team management and the policy and procedures governing the Trust’s approach to managing staff
• Significant previous secretarial and/or administration experience (as applicable)
• Customer-focused/customer service skills
• Patient centre/PAS National Access Targets awareness
• Understanding of NHS/Trust protocols, policies and procedures

About Leeds Teaching Hospital NHS Trust

Our Trust values – The Leeds Way is working together to support each other and deliver the best possible care to patients. We are:

• Responsible
• Open and Honest
• One Team
• Kind

Our Trust priorities

Our purpose: Excellent, safe and sustainable care for every patient every time

• People
• Improvement and Innovation
• Partnerships
• Outcomes

Sponsorship eligibility

To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found on the Trust website.