Assistant Operations Manager, UBS Wealth Advice Center
About the role
Serve as deputy to the Wealth Advice Center Operations Managers by assisting with the daily review of items including client money movement, trades, new account approvals, client correspondence, and trade error correction.
Ensure branch Operations Personnel are addressing service requests from our 40+ Client Service Associates, 250+ Financial Advisors, and :200,000+ clients in a timely and efficient manner.
Train and develop new Operations team members as they join the Wealth Advice Center platform.
Identify and escalate the resolution of urgent client service issues.
Drive and execute various business initiatives that are in line with the WAC’s growth plan.
Promote a culture of ongoing learning & development.
Implement service excellence standards, including coaching and educating operational Support Staff on the Client Experience best practices and suitability.
Responsibilities
- Serve as deputy to the Wealth Advice Center Operations Managers by assisting with the daily review of items including client money movement, trades, new account approvals, client correspondence, and trade error correction.
- Ensure branch Operations Personnel are addressing service requests from our 40+ Client Service Associates, 250+ Financial Advisors, and :200,000+ clients in a timely and efficient manner.
- Train and develop new Operations team members as they join the Wealth Advice Center platform.
- Identify and escalate the resolution of urgent client service issues.
- Drive and execute various business initiatives that are in line with the WAC’s growth plan.
- Promote a culture of ongoing learning & development.
- Implement service excellence standards, including coaching and educating operational Support Staff on the Client Experience best practices and suitability.
Requirements
- Adequate experience working with a leading financial institution (ideally 2-3 years).
- A strong track record of success in previous positions.
- FINRA Licenses Series 9 and Series 10 are required and mandatory requirement to perform this role.
- Other FINRA licenses such as SIE, Series 7, Series 66 are highly preferred.
- An undergraduate degree is mandatory.
Qualifications
- Known for getting things done and inspiring others to follow you.
- Highly detail oriented and prioritize work to ensure everything is completed in a timely manner.
- An excellent problem solver and collaborate well with other people and teams.
- Proficient with Microsoft Suite Applications, including Outlook, Word & Excel.
- An individual that demonstrates self-confidence and the ability to maintain composure in challenging environments.
- Driven with a proactive mindset.
- An excellent listener and have outstanding communication skills, both verbal and written.
- Able to adapt and work well under pressure in a demanding corporate environment.
- Able to manage projects independently while assuming a high level of responsibility.
- Lead and positively influence others in a challenging environment.
Skills
- Strong leadership and problem-solving skills.
- Excellent interpersonal and communication skills.
- Ability to multitask and manage multiple priorities.
- Experience with Microsoft Office applications.
- Ability to work independently and as part of a team.
Benefits
Salary information:
- The indicative gross base salary range as a full-time equivalent role: United States - New Jersey - Weehawken min USD 70000 - max USD 93000 /annum.
- The expected salary for this role will be determined by relevant factors which may include but are not limited to, role-required experience, qualifications, education, location and skill level.
- UBS offers a range of competitive benefits and for further information, please visit ubs.com/employee-benefits.
- We may, at our sole discretion, provide additional variable compensation or awards.
Pay
The indicative gross base salary range as a full-time equivalent role: United States - New Jersey - Weehawken min USD 70000 - max USD 93000 /annum.
Schedule
Full Time