Assistant Operations Manager - Front Office

About the role

The Assistant Operations Manager - Front Office oversees the front office staff, cash control for agents, staffing needs, and guest services. Additional responsibilities may include training, staff development, and scheduling.

Responsibilities

• Oversight of front office staff
• Cash control for agents
• Staffing needs management
• Guest services provision
• Training, staff development, and scheduling

Requirements

• Strong attention to detail
• Effective dealing with guests, other departments, and team members

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Service-oriented style with professional presentation skills
• Hotel/Hospitality degree an asset
• Previous front office supervisory and/or management experience (1-2 years preferred)
• High energy, entrepreneurial spirit, motivational leader, effective communicator, exceptional customer service provider, and ability to improve the bottom line
• Proficient in Microsoft Word and Excel
• Excellent organizational, interpersonal, and administrative skills
• Able to work a flexible schedule, including weekends and holidays
• Union experience strongly preferred

Skills

• Effective communication skills
• Attention to detail
• Customer service skills
• Organizational skills
• Interpersonal skills
• Administrative skills

Benefits

• Free room nights
• Discounted and Friends & Family Room Rates
• Miscellaneous discounts at various retailers
• Tuition reimbursement
• Employee Stock Purchase Plan
• 401k with company match
• Paid vacation, sick days, new child leave, and personal day
• Paid family bonding time and adoption assistance

Pay

Salary range for this role is $66,300 – $72,000. Actual pay will be commensurate with experience.

Schedule

A flexible schedule, including weekends and holidays, is required.