Assistant Operations Manager

Responsibilities

• Assisting in the day-to-day management of the assigned location ensuring that parking operations are handled within contractual guidelines of the specific location.
• Fostering good client relations and promoting a professional image and approach to the business.
• Participate in programs to improve client and customer satisfaction.
• Aid in the management of day-to-day activities of the assigned locations including: ensuring appropriate customer interaction, supervising the completion of all evening closing reports, processing bank deposits, scheduling staff, supervising frontline staff (e.g. cashiers, valet attendants, maintenance porters, etc.), preparing month-end reports, auditing daily cashier shift reports, monitoring and checking of time cards, hiring and training of frontline staff, reviewing of damage claims, disbursing petty cash and preparation of the annual budget.
• Courteously assist Customers by answering any questions they may have.
• Aid in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Facility Manager.
• Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager.
• Aid in the cleanup of debris, water, oil spills and etc.
• Have a thorough knowledge of all areas of the garage, thorough knowledge of the major streets, landmarks and freeways in the area of the garage.
• Assist Facility Manager with other duties as needed.

Qualifications

• Education/Experience Required : High School Graduate. A minimum of six months of parking experience preferred.
• Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.
• Licence Requirement: Must possess a valid state-issued driver’s license with current address and acceptable driving record.
• Oral Communication: Speaks clearly; Listens and gets clarification; Responds well to questions.
• Written Communication: Writes clearly and informatively; Able to read and interpret written information.
• Customer Service: Have a strong customer orientation and positive attitude. Able to respond to requests for service and assistance in a courteous and professional manner.
• Adaptability: Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.
• Judgment: Exhibits sound and accurate judgment.

Physical Demands

• While performing the duties of this job, the employee is regularly required to stand; walk; and use hands to handle cash and equipment.
• The employee is occasionally required to sit and climb or balance.
• The employee must occasionally lift and/or move up to 25 pounds.

Benefits

• Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

SP+

• SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law.
• SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

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