Assistant Operations Manager

Seeking a motivated and people-focused Operations Assistant Manager (OAM) to support day-to-day operational performance, employee engagement, and team development. The OAM plays a key role in guiding frontline teams, driving KPIs, and supporting the overall success of the program.

Responsibilities

• Knowledge of insurance verification workflows
• Understanding of payer rules and coverage determination
• Experience managing authorization/prior authorization processes
• Familiarity with specialty pharmacy, healthcare, or pharmacy benefit environments
• Experience leading teams that support patient access or reimbursement services
• Experience leading supervisors and/or large frontline teams
• Proven ability to manage KPIs, quality, productivity, and customer experience
• Experience coaching leaders and holding performance discussions
• Ability to translate client goals into operational action plans
• Experience managing end-to-end patient or member cases
• Ability to track work through completion and resolve barriers
• Understanding of case aging, escalation management, and follow-up processes
• Experience balancing productivity with quality and patient outcomes
• HIPAA and compliance awareness
• Experience working with healthcare documentation and workflows
• Minimal project management skills with the ability to manage multiple projects simultaneously and meet deadlines
• Excellent verbal and written communication skills, with the ability to effectively convey complex compliance requirements to various stakeholders
• Proactive in identifying operational compliance issues and implementing effective solutions

Requirements

• Must have at least 6 months experience in Case Management and/or Benefits Verifications
• Flexible to work Monday-Friday and any 8 hours between 8:00AM-8:00PM EST
• Must be located in one of these states: FL, TN, NJ, TX, MI, PA
• Ownership mentality from intake to resolution
• Ability to lead through rapid ramp environments
• Data-driven decision making
• Root cause analysis and process improvement
• Strong coaching and supervisor development skills
• Patient-first mindset
• Ability to manage multiple priorities while maintaining NPS, QA, and productivity goals
• Escalation and stakeholder management
• Proven ability to lead teams, manage KPIs, and drive results using data and sound business judgment
• Demonstrated ethical judgment and integrity in handling confidential and sensitive information
• Must be able to show stable work history and dependability
• Understand KPI and Operational Delivery/Execution with a strong desire to help, coach, and develop teams
• Must be able to complete a background check

Preferred Experience

• PBM, Specialty Pharmacy, Health Plan, Prior Authorization, Benefits Verification, Patient Support Program, Care Coordination, or Case Management operations

Schedule

Monday-Friday, any 8 hours between 8:00AM-8:00PM EST