Assistant Operations Manager

About the role

The Assistant Operations Manager (MIT) will be responsible for assisting with coordinating and directing operations necessary to carry out contractual responsibilities between SBM and customers including all necessary planning, supervision, budgeting, vendor and supply contact, customer relations and other high level managerial or supervisor responsibilities. The MIT program is a blended-learning, eight-week program focused on immersing a manager in all aspects of running a multi-million-dollar business within the facilities industry.

Responsibilities

• Prepare schedules for service personnel, assigns personnel to routes
• Assist with inspection and evaluation of establishment for program compliance, i.e., safety, quality, and service
• Assist with inventory supplies and equipment
• Investigate and promote improved equipment and methods
• Review customer requests for service to ascertain cause for service request, type of malfunction, and address with manager
• Inspect plant and evaluate use of space and facilities
• Aid in the implementation and execution of policies and goals
• Assist with plan, budget, and schedule modifications including cost estimates, bid sheets, and contracts
• Maintain a safe work environment for self and employees
• Assist with compliance with local, state, and federal regulations, such as, FLSA, OSHA, ADA, etc.
• Act as liaison between company, customers, clients, employees, and subcontractors
• Establish and maintain contact with contractors to ensure the smooth working of the contract process
• Conduct and attend meetings to communicate top down, and bottom up on a consistent real time basis, with customers, clients, and employees
• Aid in human resource concerns and issues
• May be required to travel for this position

Qualifications

• A.A. Degree required in Business Management, or a related field with 2+ years of experience, or equivalent combination of education and experience
• CPR/AED/First Aid certification a plus
• Bilingual a plus
• May be required to have a valid driver’s license
• Completed all safety and task training certification
• May be required to be forklift certified

Skills

• Strong verbal and written communication skills
• Knowledge of cleaning methods and equipment and willing to share with team
• Knowledge of the upkeep and care of the cleaning equipment
• Knowledge of cleaning compounds and chemicals, and their safe, efficient use
• Customer service, problem solving, time management, project management, planning, excellent communication, presentation, interviewing, coaching, and training skills
• Knowledge of Microsoft Office and Computer Skills

Benefits

• Comprehensive benefit packages

Pay

$60,000-70,000

Schedule

Variety (flexible based on business need)