Assistant Operations Manager

About the role

This position is responsible for aiding the Operations Director and site team in achieving highest levels of exceptional living, customer service and financial performance metrics of the installation and is expected, in the absence of the Operations Director, to perform their duties.

Responsibilities

• Achieve budgeted occupancy, implement marketing strategy, and prepare market reports.
• Oversee leasing/prospect management in accordance with our company Exceptional Living policy and manage fair market rent leases.
• Responsible for Purchase Order Review, Invoice Processing, and related vendor communications.
• Aids Residential Operations Director with monthly/quarterly/annual financial reports.
• Manage MAC Allotments and Yardi database to ensure correct financial information for each resident.
• Completes Move-In and Move-Out Deposit Accounting and posting of related charges as required.
• Maintain knowledge of legal documents and company policies and procedures and ensure team compliance.
• Confirms property inspections are completed on a regular basis to identify any deficiencies or issues that need to be addressed.
• Manage and conduct on-site audits in software system to ensure compliance with company policy.
• Participates in the interviewing, hiring, and onboarding of new team members.
• Trains team on policies and procedures, ensuring accountability and coaching for success.
• Maintain promotion pipeline and develop team members to achieve professional growth and goals.
• Review team member work performance for accurate and timely completion.

Requirements

• High School diploma or GED required.
• Associate’s or Bachelor’s degree is preferred.
• Minimum of two (2) years of experience in property management, hospitality/resort industry, leasing operations or another customer service-oriented environment.
• Strong people management and leadership skills.
• Solid interpersonal, customer relations and communication skills.
• Experience in Microsoft Office – Outlook, Word Excel.
• Possession of a valid state issued Driver’s License and safe driving record are required.

Qualifications

• None specified

Skills

• Exceptional interpersonal and communication skills.
• Ability to manage multiple tasks and prioritize responsibilities.
• Proficiency in Microsoft Office Suite.
• Knowledge of property management systems and processes.
• Ability to manage budgets and financial reporting.
• Strong organizational and time management skills.

Benefits

• Discretionary bonuses
• Medical and Dental Insurance
• Health, Flexible Spending and Dependent Care Accounts
• Company paid life insurance
• 401K plan with employer matching
• Robust PTO to include, sick, floating holidays, vacation, and personal days
• Volunteer Days per year
• Company paid short-term and long- term disability, parental leave
• And more!

Pay

TBD

Schedule

TBD