Assistant Operations Manager

Operations & Budget Management

• Manage multiple assigned accounts and their personnel.
• Maintain assigned locations within established budgets.
• Schedule account personnel and manage daily operational activities.
• Monitor the use of sanitary supplies, cleaning supplies, equipment, machinery, and safety equipment.
• Prepare supply orders according to company procedures and budget requirements.

Quality Control & Inspections

• Conduct location inspections and audits to ensure work meets company and client quality standards.
• Perform a minimum of 10 inspections per week.
• Identify unsatisfactory work and implement corrective and preventive actions.
• Submit completed inspections and action plans to ownership.
• Maintain accurate and up-to-date inspection files.

Staff Management & Administration

• Train, counsel, and discipline assigned staff when necessary.
• Ensure employees follow company policies and procedures regarding timekeeping, communication, uniforms, safety, supplies, and chemical use.
• Prepare timesheet coversheets and supporting documentation for missing punches, signatures, or time entries.
• Prepare paperwork for new hires, employee changes, and terminations.

Client Relations & Operations

• Maintain effective communication with clients and facility personnel.
• Understand and respond to client needs and requirements.
• Support personnel, customer relations, and special projects as needed.
• Ensure compliance with applicable regulatory agencies.
• Maintain facilities in a sanitary, attractive, and orderly condition.

Leadership & Performance

• Promote company culture, values, and management philosophy.
• Provide quality leadership in achieving performance plans.
• Coach, mentor, and hold employees accountable.
• Build productive relationships with employees and customers.

Sales & Business Development

• Generate new account sales and develop business opportunities across services.
• Identify and qualify prospective clients through cold calling and other prospecting activities.
• Establish relationships with management-level decision makers.
• Develop and implement initiatives to achieve sales goals.
• Manage assigned territories, account plans, organizational reporting, and call frequency.

Estimating, Bidding & Proposals

• Prepare proposals and participate in bids for commercial and governmental entities.
• Develop estimates and budgets for prospective accounts.
• Prepare, deliver, and present proposals.
• Participate in the initial setup of new accounts.
• Support contract negotiations with management approval.

Account & Contract Management

• Oversee contract operations as required.
• Review and analyze P&L statements for contracts under administration to ensure they are profitable and properly managed.
• Maintain contract profit margins within company-established parameters.
• Follow operating policies, procedures, budgets, and organizational goals.
• Monitor activities and achievements across assigned functions.

Qualifications & Certifications

Education & Experience

• Two-year college degree AND a minimum of 5 years of janitorial industry experience with operating experience; OR
• An equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.
• Bachelor's degree preferred for sales roles; OR
• 4 years of experience in the janitorial industry with operating and sales experience; OR
• An equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.
• Prior experience in facilities management or contractual service sales is strongly preferred.

Key Skills & Competencies

• Operational: Strong ability to plan, organize, prioritize, multitask, and manage time effectively.
• Leadership: Ability to train, coach, mentor, supervise, and hold employees accountable.
• Quality: Strong commitment to service quality, client satisfaction, and operational standards.
• Communication: Strong written, verbal, interpersonal, and customer communication skills.
• Technical: Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
• Problem Solving: Ability to work under pressure, resolve challenging problems, and meet established deadlines and objectives.
• Business: Demonstrated proficiency with general business practices.
• Sales: Strong prospecting skills, including the ability to identify, qualify, and engage new accounts and decision makers.
• Financial: Ability to analyze and interpret financial data, identify business trends, and initiate corrective action.
• Client Relations: Strong commitment to service quality and customer satisfaction, with the ability to manage client communications and identify account-expansion opportunities.
• Interpersonal: Strong interpersonal skills, tact, maturity, flexibility, and the ability to build productive relationships.
• Organization: Strong organizational, multitasking, prioritization, and time-management abilities.
• Professionalism: High integrity, honesty, and commitment to company values.
• Language: Spanish/English bilingual ability is preferred.

Physical Requirements

• Ability to walk or stand for prolonged periods.
• Ability to bend, stoop, reach upward, and lift up to 50 pounds.
• Possible exposure to chemicals requiring appropriate protective clothing or safety equipment.

Schedule

• Willingness to work occasional weekends.
• Occasional overnight travel is required to fulfill job responsibilities and sales goals.