Assistant Operations Manager

About the role

In the maritime industry, where colossal ships dock and millions of tons of cargo are moved with precision, you play a part in ensuring the pulse of commerce never skips a beat. As an Assistant Operations Manager, you’ll help lead teams in maintaining high standards of operational efficiency while prioritizing the safety of all team members. With dedicated teams working across over 33 ports and 70 locations on all three coasts, you’ll feel empowered to grow professionally while serving the communities in which we operate.

Responsibilities

• Effectively manage the work activities of Foremen, Labor, and other personnel, ensuring performance expectations and customer needs are met.
• Determine the amount of labor needed each day and ensure labor is ordered appropriately for your assigned area.
• Make decisions affecting overtime cost and general expenditures in the best interests of the company and customers.
• Determine additional staffing/labor needs and contact the appropriate representative in advance to ensure cost-effective staffing and availability.
• Ensure payroll accuracy and make appropriate changes as needed.
• Ensure compliance with the company’s Safety program and that all labor and staff comply with accident prevention, safety, and workers' compensation programs and procedures.
• Work closely with M&R/Terminal Departments to ensure appropriate equipment allocation meets operational demands.
• Maintain positive relations with Labor and ensure Collective Bargaining Agreements are understood and adhered to.
• Address performance issues of employees under your supervision and impose corrective action/discipline when circumstances warrant.
• Advise leadership of labor matters and assist in adjudicating all complaints filed, including grievances.
• Participate in regular training and provide feedback to labor and management staff.
• Communicate areas of accountability and performance expectations to labor and management staff.
• Develop, communicate, maintain, and improve operating and administrative procedures consistent with area procedures and objectives.
• Ensure certifications, required training, and clearances are current for you and your staff.
• Ensure all company policies, procedures, and controls are followed, required reports are completed accurately and submitted on time, and that staff and labor fully understand these procedures.
• Work a flexible schedule of hours, days, nights, weekends, and holidays as directed by business need.
• Travel to support other operations as needed.
• Perform other duties and projects as assigned.

Requirements

• Bachelor’s Degree in any discipline (equivalent combinations of education and experience will be considered).
• Experience with Computerized Operating Systems.
• Obtain a TWIC Card issued by the Department of Homeland Security.
• Valid US Driver’s License.

Preferred Qualifications

• Knowledge of safety and accident prevention codes and regulations.
• Knowledge and understanding of cargo stowage and stability.
• Proficient in MS Office.
• Excellent communication skills, both verbal and written.
• Ability to manage time efficiently.
• Ability to execute in a fast-paced environment.
• Ability to plan and organize to ensure efficient execution of plans.
• Ability to drive and influence the performance of others.
• Ability to make sound decisions and respond quickly to operational issues.

Physical Working Attributes

• Climb up and down a ladder on a vessel multiple times within a shift.
• Work on ships and terminals with engine equipment.
• Work in changing hot and cold climates based on weather conditions.
• Work in an environment that may be hazardous to persons unable to see and hear fast-moving equipment.
• Lift, push, and/or pull up to 30 lbs.