Assistant Operations Manager

Position Summary

This position is responsible for supporting the Operations Manager in the overall execution and performance of the operation for a specific location, including staffing, customer relations, performance, and direction of the overall operation.

Essential Duties And Responsibilities

• Demonstrate ongoing effort toward developing a solid understanding of the business scope under the DF Logistics.
• Work towards obtaining and maintaining certifications in the core business spectrum.
• Aid in the recruitment and development of staff and Independent Contractors.
• Ensure that practices, policies, and procedures are enforced and consistently implemented.
• Schedule and participate in negotiations with Vendors, Contractors, and Service Providers to secure best value/service standards are met.
• Aid in the development of the plan of annualized equipment, vehicle, and staffing needs for budgetary establishment purposes.
• Actively review key performance measurements and ensure process improvement strategies are identified and incorporated.
• Keep the Operations Manager well informed of all matters relating to performance, personnel issues, business opportunities, etc.
• Conduct monthly meetings and training sessions designed to inform and improve upon performance of staff members and Independent Contractors.
• Provide for the protection, maintenance, safety, security, and custody of company assets, assuring careful and diligent use thereof.
• Maintain staff and Independent Contractors performance – expanding, modifying and/or abandoning strategies and/or tactics as necessary, and make recommendations to the Operations Manager based on conclusions reached.
• Establish effective communication and relationships with customers to ensure performance measurements and goals are understood and achieved, and that new business opportunities are capitalized upon.
• Implement and enforce company policies, standards, and procedures.
• Promote and espouse the company mission statement.
• Develop, recommend, and help manage annual operation budget, by working actively in the budget process with the Operations Manager.
• Drive initiatives that contribute to long-term excellence.
• Responsible for compliance with Local, Federal, and State legislation pertaining to personnel, equipment, vehicle and building matters.
• Coordinate, resolve, and respond to issues as they pertain to the operation’s performance.
• Monitor Quality Control Scores and address with Independent Contractors.
• Design and implement Quality Control Scores Incentives Program with the Operations Manager.
• Absorb and maintain Independent Contractor files.
• Absorb and maintain Independent Contractor equipment files.
• Absorb and maintain Independent Contractor’s required licensing.
• Absorb and assist in any other area of operations that may need assistance.
• Perform other duties and tasks as assigned.

Education And Experience

• A High School Diploma, GED, or equivalent required.
• A Four (4) year college degree in Business, Supply Chain Logistics, or related field preferred.
• A Minimum of two (2) years’ experience in the transportation, logistics, or related industry required.
• Experience working in a dispatch role strongly preferred.
• A Valid state driver’s license required.

Knowledge, Skills, And Abilities

• An Intermediate working knowledge of Microsoft Excel, Outlook, Word, and other MS Office products.
• The Ability to work in a team environment and demonstrate flexibility and patience.
• The Ability to have excellent organization, communication, and problem-solving skills.
• The Ability to multi-task and manage time effectively.
• The Ability to sufficiently read, speak, and write English in order to understand and give directions, and to complete paperwork accurately.
• The Ability to operate a variety of standard office equipment as dictated by the duties of the job and perform data entry and typing functions.