Assistant Operations Manager

About the Company

NXTPoint Logistics provides a complete range of end-to-end supply chain solutions spanning distribution, warehousing, fulfillment, managed logistics, transportation, and final mile delivery. It leverages broad 3PL capabilities, market-leading technology, and deep vertical industry expertise to help both large and small clients reach greater levels of efficiency, service, and profitability. With over 30 owned facilities, more than 3.5 million square feet of warehouse space, and an extensive partner network, NXTPoint Logistics offers the broad capabilities and reach of a large 3PL company while maintaining its commitment to being the most flexible and responsive provider in the industry.

About the Role

This position is responsible for supporting the Operations Manager in the overall execution and performance of the operation for a specific location, including staffing, customer relations, performance, and direction of the overall operation.

Responsibilities

• Demonstrate ongoing effort toward developing a solid understanding of the business scope under the DF Logistics.
• Work towards obtaining and maintaining certifications in the core business spectrum.
• Assist in the recruitment and development of staff and Independent Contractors.
• Ensure that practices, policies, and procedures are enforced and consistently implemented.
• Schedule and participate in negotiations with Vendors, Contractors, and Service Providers to secure the best value/service standards.
• Assist in the development of the annualized plan for equipment, vehicle, and staffing needs for budgetary purposes.
• Actively participate in learning and reviewing P&L performance to ensure decisions align with budgetary goals.
• Review key performance measurements and ensure process improvement strategies are identified and incorporated.
• Keep the Operations Manager informed of all matters relating to performance, personnel issues, and business opportunities.
• Conduct monthly meetings and training sessions to inform and improve staff and Independent Contractor performance.
• Provide for the protection, maintenance, safety, security, and custody of company assets.
• Monitor staff and Independent Contractor performance, adjusting strategies as necessary, and make recommendations to the Operations Manager.
• Establish effective communication and relationships with customers to ensure performance goals are met and new business opportunities are capitalized upon.
• Implement and enforce company policies, standards, and procedures while promoting the company mission statement.
• Develop, recommend, and help manage the annual operation budget in collaboration with the Operations Manager.
• Drive initiatives that contribute to long-term excellence.
• Ensure compliance with Local, Federal, and State legislation pertaining to personnel, equipment, vehicles, and building matters.
• Coordinate, resolve, and respond to issues affecting the operation’s performance.
• Monitor Quality Control Scores and address them with Independent Contractors.
• Design and implement a Quality Control Scores Incentives Program with the Operations Manager.
• Assist in organizing and maintaining Independent Contractor files and equipment files.
• Maintain Independent Contractor’s required licensing.
• Assist in any other area of operations that may need support.

Requirements

• High School Diploma, GED, or equivalent required; four-year college degree in Business, Supply Chain Logistics, or related field preferred.
• Minimum of two years’ experience in transportation, logistics, or a related industry required.
• Experience working in a dispatch role strongly preferred.
• Valid state driver’s license required.

Skills

• Intermediate working knowledge of Microsoft Excel, Outlook, Word, and other MS Office products.
• Ability to work in a team environment and demonstrate flexibility and patience.
• Excellent organization, communication, and problem-solving skills.
• Ability to multi-task and manage time effectively.
• Ability to sufficiently read, speak, and write English to understand and give directions and complete paperwork accurately.
• Ability to operate standard office equipment and perform data entry and typing functions.

Physical Demands and Working Conditions

• Work is primarily performed in a climate-controlled environment.
• Requires sitting, walking, and standing for prolonged periods.
• Requires the use of hands to control or feel objects and repetitive movements for data entry.
• Requires clear speech for communication and understanding others.
• Requires the ability to see details of objects within close range.
• Reasonable accommodation may be made available to individuals with disabilities to perform essential functions of this position.