Assistant Operations Manager

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences—no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Tomorrow, we will power checkout-free experiences anywhere to make everyday living, working, and playing remarkable—giving us back our most valuable asset, time.

Responsibilities

• Assist in the day-to-day management of the assigned location, ensuring parking operations adhere to contractual guidelines while fostering good client relations and promoting a professional image.
• Participate in programs to improve client and customer satisfaction.
• Engage in the development of property-level financial and operational goals.
• Manage day-to-day activities, including:
  • Ensuring appropriate customer interaction.
  • Supervising the completion of all evening closing reports.
  • Processing bank deposits.
  • Scheduling staff.
  • Supervising frontline staff (e.g., cashiers, valet attendants, maintenance porters).
  • Preparing month-end reports.
  • Auditing daily cashier shift reports.
  • Monitoring and checking time cards.
  • Hiring and training frontline staff.
  • Reviewing damage claims.
  • Disbursing petty cash.
  • Preparing the annual budget.
• Courteously assist customers by answering questions.
• Assist in the maintenance and repair of parking equipment and general maintenance tasks as directed by the Facility Manager.
• Report any known accidents, policy violations, safety hazards, or unusual occurrences to the Facility Manager.
• Assist with cleanup of debris, water, oil spills, etc.
• Maintain thorough knowledge of all garage areas, major streets, landmarks, and freeways in the vicinity.
• Assist the Facility Manager with other duties as needed.

Requirements

• High school diploma or equivalent.
• Minimum of six months of parking experience preferred.
• Must possess a valid state-issued driver’s license with current address and acceptable driving record.

Qualifications

• Oral Communication: Speaks clearly; listens and seeks clarification; responds well to questions.
• Written Communication: Writes clearly and informatively; able to read and interpret written information.
• Customer Service: Strong customer orientation and positive attitude; responds to service requests courteously and professionally.
• Adaptability: Adapts to changes in the work environment; handles change, delays, or unexpected events effectively.
• Judgment: Exhibits sound and accurate judgment.

Physical Demands

• Regularly required to stand, walk, and use hands to handle cash and equipment.
• Occasionally required to sit, climb, or balance.
• Must occasionally lift and/or move up to 25 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Pay

$21.00 per hour

Benefits

• Medical, dental, and vision insurance.
• Flexible spending accounts.
• Long-term and short-term disability insurance.
• Life insurance and accident insurance.
• 401(k) retirement plan.
• Paid time off.

Location: Manhattan, NY