Assistant Operations Manager

About the role

Join the driving force behind JX Enterprises as an Assistant Operations Manager in Marquette, Michigan. This role plays a crucial part in coordinating and managing all operational activities to ensure the branch meets the company’s objectives in customer service, safety, image, and profitability. You’ll contribute to organizational success through strategic leadership and effective communication, driving operational excellence and customer service in a collaborative, fast-paced environment.

Responsibilities

• Be accountable for the performance of fixed operations (parts, service, body shop) and review daily branch performance.
• Perform financial analysis, establish annual budgets, and develop marketing plans for the branch.
• Partner with HR to recruit, develop, retain, hire, train, lead, and monitor the performance of branch operational personnel.
• Seek opportunities to improve operational processes, customer service, and overall branch profitability.
• Manage relationships and maintain strong, collaborative ties across employees, customers, suppliers, and vendors.
• Ensure team members uphold integrity in line with company values while executing initiatives to enhance customer service.
• Make sound business decisions to assist in resolving operational challenges and seizing strategic growth opportunities.
• Collaborate closely with team members and leadership to continuously cultivate positive experiences for customers.
• Perform other dynamic duties and responsibilities as assigned to support business needs.

Requirements

• Bachelor's degree or an equivalent combination of education and experience.
• A minimum of five years of operations experience in a retail setting.
• Supervisory skills, including coaching, training, and motivating subordinates to reach established department goals.
• Ability to manage and prioritize multiple projects that impact all areas of the business.
• Verifiable analytical skills and experience in making sound business decisions.
• Strong communication and interpersonal skills to deal with customers, employees, and vendors.
• Intermediate computer experience, including collaborative software applications.

Benefits

JX Enterprises offers a highly competitive compensation package designed to support your health, financial future, and overall well-being.

Schedule

Monday-Friday, 8:00 a.m. to 5:00 p.m.